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2022 Mobile Banking Scorecard

In 2022, for the sixth consecutive year, Bank of America was the overall winner in Javelin Strategy & Research’s Mobile Banking Scorecard, a comprehensive analysis of the mobile banking experiences offered by the 20 top U.S. banks. The report me...

2022 Online Banking Scorecard

Big banks with big budgets stood out in the 2022 Online Banking Scorecard, as leading banks benefited from both innovative upgrades and industry consolidation that eliminated rivals. Bank of America ranked as “Best in Class” over 20 top U.S. fin...

2022 Identity Protection Service Provider Scorecard

Consumers are looking for better protection against fraud, and an identity protection service (IDPS) — whether bought directly from a vendor or, as Javelin Strategy & Research suggests, provided as a free or low-cost offering from a trusted inst...

2021 Canadian Digital Banking Scorecard

Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class honors in online banking and mobile banking, respectively. The evalu...

2021 Digital Banking Platform Vendor Scorecard

Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apiture and Q2) and two leaders in each of three sections: functional...

2021 Online Banking Scorecard

It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the...

2021 Mobile Banking Scorecard

Javelin's 15th annual Mobile Banking Scorecard shows bank innovation slowing and Bank of America’s lead shrinking, as U.S. Bank and Chase close the gap. Little progress has been made in closing consumer expectation gaps exposed by the pande...

2021 Small-Business Digital Account Opening Scorecard

Banks want small businesses to open accounts, and small businesses want a digital process that doesn’t frustrate them before the application, much less the onboarding, is complete. Javelin Strategy & Research assesses six of the leading ven...

2020 Identity Proofing Scorecard: Enterprise Solutions

This report reviews and ranks technology providers that offer enterprise-wide identity-proofing solutions. Javelin evaluated 26 technology providers and created a ranking of the enterprise providers.

2020 Mobile Banking Scorecard: COVID-19 Affirms Smart Updates and Glaring Gaps

Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking. 

2020 Online Banking Scorecard: The Slow March Along the Digital Banking Maturity Path

Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practi...

2020 Canadian Digital Banking Scorecards

Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial instituti...

2020 Identity Proofing Scorecard: Enterprise Solutions

This report reviews and ranks technology providers that offer enterprise-wide identity-proofing solutions. Javelin evaluated 26 technology providers and created a ranking of the enterprise providers.

2019 Identity Protection Service Provider Scorecard

In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services.

2019 Mobile Banking Scorecard: Choosing Between Transactions and Transformation

Javelin’s 2019 Mobile Banking Scorecard shines a bright light on a growing dichotomy between the best apps in the U.S. and the homogenous majority. Most of the mobile banking apps from the 25 largest banks in the country nail the basic transacti...

2019 Online Banking Scorecard: Energizing the Digital Banking Workhorse

Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a ...