Lea Nonninger
Analyst, Digital Banking
Lea is an Analyst in Javelin’s digital banking practice. Her research focuses on the technologies that banks are leveraging to deliver enhanced digital banking experiences. Lea’s experience helps banking and vendor clients better navigate rapid digital transformation by aligning consumer demand and satisfaction with competitive benchmarks and best practice insights.
Prior to joining the Javelin team, Lea was an analyst at Insider Intelligence, where she focused on all things fintech, notably open banking, neobanks, chatbots and financial IoT. She holds a Bachelor of Science degree in Psychology and Language Sciences.
Latest Insights
How to Turn Mobile Banking Activity Into Meaningful Digital Engagement
Banks that connect features to meaningful customer outcomes in mobile banking can turn routine app visits into deeper, more valuable relationships. Financial institutions are chall...
Selling Zelle to Consumers: Priorities for the P2P Experience
Zelle’s growth in its nearly decade of existence has made it a central P2P feature in U.S. banking apps, but the overall user experience still lags behind what consumers have come ...
How Banks Can Better Position Digital Capabilities as a Selling Point
Public websites at banks routinely miss the opportunity to position digital banking as a compelling differentiator as prospective customers shop for accounts. A review of leading i...
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