
Lea Nonninger
Analyst, Digital Banking
Lea is an Analyst in Javelin’s digital banking practice. Her research focuses on the technologies that banks are leveraging to deliver enhanced digital banking experiences. Lea’s experience helps banking and vendor clients better navigate rapid digital transformation by aligning consumer demand and satisfaction with competitive benchmarks and best practice insights.
Prior to joining the Javelin team, Lea was an analyst at Insider Intelligence, where she focused on all things fintech, notably open banking, neobanks, chatbots and financial IoT. She holds a Bachelor of Science degree in Psychology and Language Sciences.
Latest Insights
Mobile Banking Innovations: UK Lessons for U.S. Banks
Javelin’s review of mobile banking apps from a major retail bank and two neobanks in the United Kingdom illustrates ways that U.S. banks and credit unions can improve digital exper...
Grading Today’s Chatbots: Persistent Shortcomings Limit a Mobile Necessity
Although 18 of the top 20 U.S. banks have a chatbot, they continue to fail at providing meaningful answers to customers beyond simple requests, significantly hindering their abilit...
2025 Small Business Banking Trends
It would be impossible to discuss the major trends in business banking for 2025 without highlighting cash-flow tools, generative AI, and real-time payments. Javelin Strategy & Rese...
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