Competitive insight derived from functional analyses and consumer satisfaction measurement

What You Get From Your Javelin Engagement

Competitive capabilities benchmarking
Customer satisfaction measurement and analysis
Gap analysis and best practice comparisons
Comprehensive, customized analysis & recommendations
Interactive workshop delivery

Digital Banking Benchmarking - A Differentiated and Interactive Approach

Competitive Consumer Data

Competitive Consumer Data

  • Annual primary surveys provide Javelin with channel preference and satisfaction data to help educate clients about best practices, unmet needs, and emerging digital banking expectations
Peer Comparison

Peer Comparison

  • Javelin's evaluations of leading institutions' and vendors' digital banking capabilities keep clients abreast of current best practices and peer performance
Expert Analysts

Expert Analysts

  • Javelin's analysts bring deep experience in digital channels and retail banking to structure research and readouts to focus on key consumer metrics, satisfaction drivers, and competitive gaps and to provide clear and actionable insight and recommendations

What Our Customers Are Saying About Us

The depth of Javelin’s competitive insight was unexpected and helped us uncover several adoption roadblocks.

Top 5 U.S. Bank

Chief Digital Officer

Javelin’s benchmarking has become an indispensable part of our annual planning and budgeting season.

Top 5 U.S. Bank

SVP, Digital Experience

Want to know how you fair against the competition?