Digital Banking

We can help you leverage digital channels to enhance your customers’ experience

Digital Banking Research

Reports

2023 Digital Banking & Digital Lending Trends

As we brace for a tumultuous year setting up against the troubling economic backdrop, there will be a lot to consider for digital strategists. Join Mark Schwanhausser, Emmett Higdon, Babs Ryan, and Ian Benton as they discuss implications for dig...

2023 Digital Banking Trends & Predictions

An overview of three trends that will be critical for the banking industry to address in the coming year.

2023 Small Business Banking Trends & Predictions

An overview of three trends that will be critical for the banking industry to address in the coming year.

Generation Z: Why Now is the Ideal Time to Pursue a Slippery, Fragmented Age Group 

Generation Z is defying any established tools and strategies financial institutions have for consumer acquisition and retention. The oldest of Gen Zers are turning 25 this year, while the youngest remain in middle school. They’re coming into a w...

Direct Deposit Innovators Target the Power of the Paycheck

Innovative newcomers and an evolving consumer finance culture are turning the traditional outlook on direct deposit on its head. Where once it was a staple in measuring customer loyalty, the rise of open banking and the fragmentation of consumer...

Countering Fraud in the SMB and Payments Space

Join us in this exclusive session where we’ll discuss fraud threats and trends facing small business FIs, and best practices for detection and prevention.

Mobile Homepages Send a Message – But Is It the Right One?

Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...

Overcoming the Hurdles of Digital Financial Fitness

In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customers’ financial fitness and positioning themselves as trusted partne...

2022 Mobile Banking Scorecard

In 2022, for the sixth consecutive year, Bank of America was the overall winner in Javelin Strategy & Research’s Mobile Banking Scorecard, a comprehensive analysis of the mobile banking experiences offered by the 20 top U.S. banks. The report me...

2022 Online Banking Scorecard

Big banks with big budgets stood out in the 2022 Online Banking Scorecard, as leading banks benefited from both innovative upgrades and industry consolidation that eliminated rivals. Bank of America ranked as “Best in Class” over 20 top U.S. fin...

Let us know how we can help!