We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Open Banking Lessons From the UK
Long at the forefront of regulations regarding open banking, the United Kingdom serves as a reference point and offers a blueprint for how U.S. banks, fintechs, and digital banking platform vendors can use open banking to provide new and improve...
The Savings Continuum: A Digital Playbook to Help Savers Succeed
Javelin’s analysis of 21 savings features in mobile banking at five top banks—Ally, PNC, Truist, U.S. Bank, and Wells Fargo—found that FIs largely take a check-the-box, product-focused approach to saving that leaves customers to decide for thems...
2025 Mobile Banking Scorecard
U.S. Bank repeated as the Best-in-Class winner in the 2025 mobile banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank opened up a larger lead over Bank of America and was again challenge...
2025 Online Banking Scorecard
U.S. Bank repeated as the Best in Class winner in the 2025 online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank, which also won Best in Class in mobile banking, held off hard-charg...
Digital Lending Threat Assessment: Rocket Mortgage
Rocket Mortgage’s acquisition of Redfin and Mr. Cooper positions it to achieve something no other industry player has accomplished. It is building an unparalleled end-to-end, digital-centric mortgage lending behemoth that threatens to disinterme...
Risk, Reward, and Relevance: Connecting with Gen Z Investors
Gen Z is forcing the investment industry to reassess its digital strategies to profitably build client relationships, present investment options, design digital experiences, and integrate education with every login. One obvious challenge is that...
Senior Banking That’s Built for Families
Successfully serving “senior” consumers transcends strategies rooted in the conventional digital playbook and based on generational segments such as Gen Z, Gen X, and Boomers. Javelin’s Digital Banking Strategy for Seniors prioritizes digital ba...
How Accountants Shape Business Finances, And What Banks Can Do to Help
Running a small business starts out as a personal endeavor, but sooner or later complexity creeps in and an accountant is brought on board. Yet there’s no playbook for how to manage access and entitlements, and many business owners throw up thei...
Beyond Auto Loans: Opportunities for Lenders to Own the Car Buying Journey
Banks and credit unions in the auto financing market are under threat. Digitalization has profoundly refashioned how consumers shop for cars, line up financing, and pay off their loans. Javelin’s analysis shows that financial institutions engage...
Security Centers in Digital Banking: How to Tell an Empowering Story of Prevention, Detection, and Resolution
Javelin Strategy & Research’s analysis of security centers at seven top-performing financial institutions reveals widespread gaps in empowerment features and a failure to tell a coherent story of fraud prevention, detection, and resolution. Secu...