We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Global Greats: Translating Digital Lending Innovations for the U.S.
Javelin’s international analysts scoured the globe for digital lending innovations. Which won ribbons: the face-recognition loan application in China, auto loans in Japan that work like a breathalyzer, or the mortgage service that works like a d...
Mobile Homepages Send a Message – But Is It the Right One?
Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...
Overcoming the Hurdles of Digital Financial Fitness
In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customers’ financial fitness and positioning themselves as trusted partne...
2022 Mobile Banking Scorecard
In 2022, for the sixth consecutive year, Bank of America was the overall winner in Javelin Strategy & Research’s Mobile Banking Scorecard, a comprehensive analysis of the mobile banking experiences offered by the 20 top U.S. banks. The report me...
2022 Online Banking Scorecard
Big banks with big budgets stood out in the 2022 Online Banking Scorecard, as leading banks benefited from both innovative upgrades and industry consolidation that eliminated rivals. Bank of America ranked as “Best in Class” over 20 top U.S. fin...
Online Auto Lending Opening Doors for Banks
This Javelin Strategy & Research report looks at the state of digital auto sales today. The trend of car buyers seeking a fully digital experience, from shopping to acquiring a loan to completing the transaction, has only accelerated amid the CO...
A Digital Playbook for Building Stronger Borrowers
The pandemic spurred a surge in credit monitoring. The good news for financial institutions is that consumers are more likely to track their scores through their banks and credit unions than through the many third-party apps and other sources. O...
Getting Personalization Right in Digital Banking
Join Javelin’s Digital Banking Director, Emmett Higdon, as he explores five key principles that underpin successful personalization strategies.
Digital Account Opening Raises the Bar for Single-Channel Success
Mobile and online channels are no longer just complementary players in banks’ sales success. Now, they are essential to bringing in and onboarding new customers. Eight in 10 successful checking account applicants at least touched online or mobil...
Forecast 2025: Mobile Is the New Workhorse in Consumer Banking
Digital banking adoption—online and mobile—has returned to pre-pandemic levels and in some cases has even stagnated. However, here’s the bigger, permanent story: Mobile banking is the preferred channel by an increasing number of consumers. Banks...