We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Growing Adoption, Low Satisfaction Raise Risks for Mobile Customer Service
Mobile banking has surged past online use, becoming the primary channel for everyday financial tasks. Yet as reliance grows, so do expectations for fast, intuitive support and meaningful guidance. Many customers still find digital service lackin...
Winning the Upgrade to the Business Credit Card
Business credit cards are marketed as rewards-driven products in a crowded, rate-focused category. But owners often adopt them for operational reasons—separating personal and business finances, simplifying taxes, gaining expense visibility, buil...
Chime’s Digital Lending Playbook: Small Dollars, Big Ideas
Rather than competing with banks on loan volume or profitability, Chime’s lending playbook focuses on solving basic consumer cash flow issues through proactive decisioning, frictionless access, and community-oriented features like SpotMe Boosts....
How Banks Can Better Position Digital Capabilities as a Selling Point
Public websites at banks routinely miss the opportunity to position digital banking as a compelling differentiator as prospective customers shop for accounts. A review of leading institutions shows that public sites often default to commoditized...
2026 Digital Banking Trends
Javelin's Digital Banking team takes a look at the trends shaping the industry in 2026.
Millennial and Gen Z Business Owners: 5 Priorities for Winning the Next Generation
Millennial and Generation Z business owners stand distinct from their older peers not just on the basis of age. Millennials and Gen Z grew up in a world where banking is digital-first, payments are electronic and always on, self-service is the d...
Data Snapshot: Finances Are Shared, but Digital Banking Isn’t
Financial institutions, with digital banking experiences built largely for individuals, are missing the financial reality of most Americans. Consumers’ finances don’t exist in a vacuum; they are shared, split, merged, managed, and combined with ...
The Key Step on the Bridge to Investing Maturity Path: Helping Customers Think Beyond Today
When it comes to cultivating the next generation of investors, most banks today land squarely in Stage 2 of Javelin Strategy & Research’s six-stage Bridge to Investing Maturity Path, which involves grounding customers in the fundamentals of pers...
2026 Small Business Banking Trends
A look at the trends shaping Small Business Banking in 2026.
2026 Javelin Trends Webinars
Diving into the digital financial services trends and predictions our experts see coming in 2026.