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Understanding Crypto Custodians: Proliferation Continues

As cryptocurrencies and other digital assets move increasingly into the mainstream of finance, custodians of those assets move to the fore. With digital assets, challenges are often rooted in regulation and the implementation of technology, maki...

A Modern-Day Primer on Commercial and Enterprise Payments

Commercial and enterprise payments comprise some of the most essential elements of any large enterprise. They affect critical areas such as liquidity, cash forecasting, and creditworthiness. When those transactions are conducted on a global scal...

Cloud Vendors and What They Bring to Payments

Providers of cloud services have made strong plays for financial institutions in recent years, and accordingly, banks have begun migrating data and applications to the cloud rather than hosting storage and operations on-premises. The result has ...

Cultivating Financial Savvy and Customer Loyalty: Debit Products for Kids and Teens

Debit products aimed at kids and teenagers are highly useful financial services: They allow parents to help their kids build strong financial habits and offer a pathway to deeper relationships between financial institutions and families. Several...

Why Banks Need a Mobile Homepage Makeover to Drive Satisfaction and Engagement

A homepage that makes an app easier to understand and navigate is critical to mobile banking success. Search and virtual assistants will one day provide concierge-like navigation and service, but for now the best practice is to organize compleme...

Onboarding Small Businesses: Common Failures Lead to Missed Opportunities

For banks serving small businesses, securing a new checking account is rightfully celebrated as a win. However, many FIs stumble in the crucial post-application phase, failing to effectively onboard new users and position the bank as the first p...

Art Meets Fintech: Curating the Future of Wealth Management

The world of art collecting and investment, once the province of ultra-high-net-worth investors, is being made more accessible by a range of fintechs offering a variety of ownership models and starting points. These offerings allow wealth manage...

Cyber Lessons for Mobile Banking: Connecting with Consumers, Framing Cyber Awareness

Javelin Strategy & Research sees an increased opportunity for cybersecurity awareness and engagement with consumers within mobile banking, where push notifications and alerts are administered directly through mobile apps and educational material...

How Social Media ‘Finfluencers’ Wedge Between Banks and Gen Z Customers

Gen Z’s eagerness to turn to “finfluencers” on Snapchat, TikTok, Instagram, YouTube, and other social media puts mainstream financial institutions and lenders in an entirely new game that they are ill-prepared to win. While traditional instituti...

Reimagining Branch Appointments for Digital-First Customers

To increase the odds of connecting with customers in person when it matters most, innovative banks are rethinking how they position their branches within digital banking. One trend is to position branches as a place for financial planning and gu...
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