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Pig Butchering Scams: How Banks Can Stop the Slaughter

Pig butchering is a devastating, multilayered, drawn-out investment scam that leaves victims with nothing. By implementing robust customer education, employing effective fraud detection, and training observant call center representatives, FIs ca...

Surveying the Payments Consultants: The Services Overview

The next wave of payment modernization is rolling in. Technology has emerged to power more advanced payment solutions, including real-time payments rails and open banking. It follows previous iterations of technological transformations that laid...

Privacy and KYC Requirements: Navigating the Labyrinth

Data privacy and security are hot-button issues for consumers and regulators. FIs must balance consumer privacy with the need to collect information for regulatory compliance. Further, fraud and money laundering mitigation requires a delicate ba...

A New Era of Chargeback Management

The chargeback—a forced refund to a cardholder’s account that is initiated by the issuing bank—turns 50 years old later this year. The maneuver, legislated into existence to foster trust in card payments at a time when few consumers were using t...

Get Out Your Wallet: Gen Z Debit Payment Preferences 

Generation Z—those born from 1997 to 2012—is coming of age and moving steadily toward greater financial maturity. Members of this generation differ from their elders in significant ways, including a strong preference for debit and digital paymen...

Beating the Fintech Mortgage Influencers: How FIs Can Prevail

To navigate the complex homebuying process, shoppers commonly seek guidance from non-bank influencers such as real estate agents, lending marketplaces, and digital lenders. Javelin Strategy & Research analyzed eight leading mortgage fintechs wit...

Fleet Cards 2024: Small Fleets Are an Opportunity

Nothing stays the same for fuel card providers, or for the fleet operators that rely on them. Declining fuel costs in 2023 cut into fuel card companies’ revenues, sending them off in search of other growth opportunities. Some of those opportunit...

The Mobile Transaction Ledger: It’s Broke, So Just Fix It

The frequency with which consumers review transactions—second only to monitoring balances—makes checking account ledgers in mobile banking a crucial forum for turning fleeting glance-and-go interactions into deeper engagements. Unfortunately, Ja...

Fintech Investment Trends: Waiting for the Next Wave

The widespread pullback from fintech investment in 2023 is gone as the payments space plunges deeper into 2024, but the priorities have shifted. New and emerging fintechs are focused on different business opportunities, while leveraging differen...

The Real Potential of Payment Orchestration

“Payment orchestration” is a term with a lot of hype and, as yet, a hard-to-pin-down definition. The space is still nascent, without a true leading provider and without wide adoption by merchants. This Javelin Strategy & Research report looks be...
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