Battle of the Budget: Prioritizing Scam Classification for Future Cost Savings

Battle of the Budget: Prioritizing Scam Classification for Future Cost Savings

In the fight against ever more sophisticated and complex scams, financial institutions are hamstrung in various ways, chiefly by their own priorities: They give a bigger budgetary priority to dealing with regulatory issues, enhancing consumer-fa...
Catching Up With Faster Payments

Catching Up With Faster Payments

The push for real-time payments is gaining momentum in the United States, but the share that’s shifting to such payments remains minimal. By taking cues from the success of real-time payments in other global markets and creating expanded busines...
Managing Debt Wisely: An Untapped Opportunity for Digital Banking Engagement

Managing Debt Wisely: An Untapped Opportunity for Digital Banking Engagement

  • Javelin Report
  • Date: February 27, 2025
  • Research Topic(s): Digital Lending
Although most consumers carry some form of debt, Javelin’s examination of digital banking at large U.S. banks shows that traditional financial institutions generally do not treat debt management as an opportunity to engage customers and build tr...
Tumultuous Times: Uncertainty at the CFPB and Financial Services Regulations

Tumultuous Times: Uncertainty at the CFPB and Financial Services Regulations

The Consumer Financial Protection Bureau’s future is in question amid scrutiny by the Trump administration and Elon Musk’s Department of Government Efficiency. An order to stop work on proposed regulations, suspend the effective dates of finaliz...
2025 State of the Industry: Commercial Prepaid Cards

2025 State of the Industry: Commercial Prepaid Cards

The commercial prepaid market should present divergent opportunities for growth, given the positive growth in business-to-business relationships and stagnant or shrinking government sector programs. This Javelin Strategy & Research report looks ...
Data Snapshot: Consumers Are Surviving, Not Thriving

Data Snapshot: Consumers Are Surviving, Not Thriving

Most American consumers are confident they can meet their week-to-week and month-to-month financial obligations, but progress toward long-term goals like saving for retirement or paying off debt is trending downward. This report—part of the Digi...
Data Snapshot: Large Banks Are Earning ‘Primacy,’ But Customers’ Minds Are Increasingly Elsewhere

Data Snapshot: Large Banks Are Earning ‘Primacy,’ But Customers’ Minds Are Increasingly Elsewhere

While most Gen Y and Gen Z consumers say a top-five bank is their primary provider, 62% of adults regularly turn to fintech apps such as Cash App, Venmo, Credit Karma, and Credit Sesame for core banking and financial management tasks. One common...
Data Snapshot: Satisfaction with Primary FIs Is Plunging

Data Snapshot: Satisfaction with Primary FIs Is Plunging

Overall banking satisfaction among young adults has plummeted to 52%, falling from 64% since 2019. This trend—part of the Digital Banking Data Snapshot series—exposes shortcomings in digital banking, especially for credit unions and community ba...
Data Snapshot: The Definition of ‘Family’ Is Evolving

Data Snapshot: The Definition of ‘Family’ Is Evolving

The percentage of unmarried cohabiting couples has skyrocketed in recent years, yet banking products and digital access and experiences still assume traditional household structures. This report—part of the Digital Banking Data Snapshot series—u...
Data Snapshot: The Nature of Work Is Changing

Data Snapshot: The Nature of Work Is Changing

In these post-pandemic times, 38% of American professionals now engage in freelance work and must manage their complex financial lives with digital features and tools that are better suited for traditional employment. This report—part of the Dig...