The idea of firing a rule based on a keyword is useless when compared with technology like artificial intelligence—especially when multiple factors can be considered to make more reliable decisions. Is the analytics industry capable of deliverin...

For consumers to trust their financial institutions, their expectations need to be met and exceeded. FIs must find the sweet spot at the junction of consumer privacy, cybersecurity empowerment, and cybersecurity education to maintain long-lastin...

Javelin’s international analysts scoured the globe for digital lending innovations. Which won ribbons: the face-recognition loan application in China, auto loans in Japan that work like a breathalyzer, or the mortgage service that works like a d...

Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...

Making gains in business banking is a daunting proposition for community banks and credit unions. The 25 biggest banks in the United States account for 84% of primary banking relationships with small businesses. However, as this Javelin Strategy...

It’s no secret that static passwords are not getting the job done. Static passwords are often recycled, easy for cybercriminals to crack, and a major cause in the billions of leaked usernames and passwords in recent years. Financial institutions...

CRM providers seeking to expand their appeal to RIAs must focus on creating a seamless user experience for the advisor. Custodians, for their part, play a key role in the processing and transfer of data. The CRM that partners with custodians to ...

The investment landscape is changing. Nearly half of advised investors also have self-directed accounts, and a good number of those investors are investing in cryptocurrency. Further, they’re often using third-party retail brokers and crypto exc...

In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customers’ financial fitness and positioning themselves as trusted partne...

Buy-now, pay-later (BNPL) products—largely pioneered by fintechs—have proved enormously popular with consumers and have drawn the interest of credit card networks and traditional financial institutions that want to get in on those payments. But ...