Research

Gen Z is forcing the investment industry to reassess its digital strategies to profitably build client relationships, present investment options, design digital experiences, and integrate education with every login. One obvious challenge is that...

Merchants and payment service providers are working diligently to turn the promises of artificial intelligence into tangible business advantages. AI promises to deliver new levels of automation and efficiency to merchants and payment service pro...

AI’s transformative effects are becoming evident in how businesses source and buy things. The growing use of AI—predictive, generative, and agentic—across the source-to-settle value chain is poised to make a considerable impact on commercial pay...

Successfully serving “senior” consumers transcends strategies rooted in the conventional digital playbook and based on generational segments such as Gen Z, Gen X, and Boomers. Javelin’s Digital Banking Strategy for Seniors prioritizes digital ba...

Agentic commerce is coming, and so are the fraud opportunities. Consumers, agent services, and merchants must all be prepared for an onslaught of fraud and scams, with cybercriminals looking to take advantage of this new technology. Identity ver...

Agentic artificial intelligence stands to reshape commercial payments, from sourcing to settlement. Accordingly, banks, enterprise resource planning providers, and fintechs would be wise to take a page from the playbook Visa and Mastercard are n...

Although it may sound like the ultimate marketing pitch combining two very hyped technologies, a very real overlap exists between the rise of agentic commerce and blockchain. This connection will become more apparent as AI-powered buying matures...

For technology leaders at financial institutions, the change in assumptions brought about by agentic commerce—removing people from transactions—also changes how systems are designed. Trust, control, and verification requirements are fundamentall...

AI-powered agentic commerce could represent a fundamental recasting of the purchasing dynamic, which has always put ultimate decision-making in the hands of consumers. Transforming that carries big implications for merchants, most notably the im...

Shifting purchase and payment behavior, as agentic commerce stands to do, is a risky business. As the role of agents in purchasing decisions and payments comes to the fore, expect business-to-business applications to take root ahead of consumer ...