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Data Detective: Advancements in Contextual Intelligence

The idea of firing a rule based on a keyword is useless when compared with technology like artificial intelligence—especially when multiple factors can be considered to make more reliable decisions. Is the analytics industry capable of deliverin...

2022 Cyber-Trust in Banking Scorecard

For consumers to trust their financial institutions, their expectations need to be met and exceeded. FIs must find the sweet spot at the junction of consumer privacy, cybersecurity empowerment, and cybersecurity education to maintain long-lastin...

Global Greats: Translating Digital Lending Innovations for the U.S.

Javelin’s international analysts scoured the globe for digital lending innovations. Which won ribbons: the face-recognition loan application in China, auto loans in Japan that work like a breathalyzer, or the mortgage service that works like a d...

Mobile Homepages Send a Message – But Is It the Right One?

Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...

Redefining “Community”: How Small Banks and Credit Unions Can Compete and Thrive in Business Banking

Making gains in business banking is a daunting proposition for community banks and credit unions. The 25 biggest banks in the United States account for 84% of primary banking relationships with small businesses. However, as this Javelin Strategy...

Turning Point for Password-Less Authentication: Apple, Google, Microsoft Back FIDO

It’s no secret that static passwords are not getting the job done. Static passwords are often recycled, easy for cybercriminals to crack, and a major cause in the billions of leaked usernames and passwords in recent years. Financial institutions...

CRM and the Battle for RIA Market Share

CRM providers seeking to expand their appeal to RIAs must focus on creating a seamless user experience for the advisor. Custodians, for their part, play a key role in the processing and transfer of data. The CRM that partners with custodians to ...

Cryptocurrency and the Digital Advice Opportunity

The investment landscape is changing. Nearly half of advised investors also have self-directed accounts, and a good number of those investors are investing in cryptocurrency. Further, they’re often using third-party retail brokers and crypto exc...

Overcoming the Hurdles of Digital Financial Fitness

In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customers’ financial fitness and positioning themselves as trusted partne...

Buy Now, Pay Later’s Suddenly Uncertain Future

Buy-now, pay-later (BNPL) products—largely pioneered by fintechs—have proved enormously popular with consumers and have drawn the interest of credit card networks and traditional financial institutions that want to get in on those payments. But ...
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