The U.S. government is warning U.S. firms to prepare for possible Russian cyberattacks due to the West's economic sanctions on Russia and support of Ukraine. This note explores the specifics of the U.S. government's "Shields Up" warnings, and re...

This Javelin Strategy & Research report looks at the state of digital auto sales today. The trend of car buyers seeking a fully digital experience, from shopping to acquiring a loan to completing the transaction, has only accelerated amid the CO...

The IRA rollover has been a flashpoint for the conflicting interests that have roiled the financial advice industry. From an oversight standpoint, the impact of the Department of Labor PTE 2020-02 rule (Prohibited Transaction Exemption 2020-02, ...

Apple’s acquisition of Credit Kudos—along with a report that it’s preparing to move into processing, risk assessment, dispute resolution, and more—signals a coming move into payments. The tech giant’s built-in advantages will make it a formidabl...

The pandemic spurred a surge in credit monitoring. The good news for financial institutions is that consumers are more likely to track their scores through their banks and credit unions than through the many third-party apps and other sources. O...

Client portals are a treasure trove of client information that could benefit investors and advisors alike. However, wealth managers have long neglected to address the subpar user experience of their client platforms, which has driven investor cl...

The “megadeals” of 2019 got the attention in the payments industry, but it’s a host of other transactions in 2021 and early 2022—more than 40 in total—that have the potential to push industry giants into new segments and bolster technological ca...

Consumers are unable to escape the increasing surge of robocalls, scam texts and phishing emails that were heightened by the pandemic and continue on an upward trend. But communication-based fraud is about more than just causing aggravation for ...

Financial services companies are increasingly faced with data overload, and the problem is only getting worse, as increasing amounts of sensitive consumer and corporate data reside on multiple servers and applications across enterprises. Unfortu...

Banks face some tough sledding in the decade ahead if they don’t overhaul their business digital banking strategy. Rising non-bank companies are encroaching on the territory of traditional banking and payments services for small businesses, to t...