Research

The big household names in retail, in-store and online, have always offered customers the most choices of ways to pay, along with deferred terms like layaway or installment credit. The category leaders have been early adopters of new payment met...

Moves by American Express and Chase to revamp their signature card reward products will bring the issuers into greater competition for the most affluent cardholders and carry reverberations for the rest of the industry. This Javelin Strategy & R...

As Javelin’s research into consumer sentiment toward prepaid products completes its third year, the findings highlight relative stability in most products, and that’s significant in today’s wildly fluctuating economic market. However, the data s...

U.S. Bank repeated as the Best-in-Class winner in the 2025 mobile banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank opened up a larger lead over Bank of America and was again challenge...

U.S. Bank repeated as the Best in Class winner in the 2025 online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank, which also won Best in Class in mobile banking, held off hard-charg...

Account takeover (ATO) is surging, and the problem is getting dimensionally worse. Banks that rely on outdated, one-time authentication and static identity verification strategies are unable to combat this problem against criminals employing sop...

Rocket Mortgage’s acquisition of Redfin and Mr. Cooper positions it to achieve something no other industry player has accomplished. It is building an unparalleled end-to-end, digital-centric mortgage lending behemoth that threatens to disinterme...

Virtual cards are a fast-growing force in business-to-business payments, but adoption remains uneven across buyer industries. This report analyzes 147 U.S. industries using a composite scoring system that incorporates supplier acceptance, workin...

Compliance will never equate to security, and zero trust will never hinge on technology. Zero trust is built and secured via a solid corporate culture and cybersecurity strategy that is constantly reinforced, supported, and preached. Zero trust ...

Amid a dynamically changing landscape for payments, debit remains a steadfast performer, serving as a workhorse payment method for everyday transactions. As consumer behavior shifts, driven by economic uncertainty and technological innovation, i...