Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
2026 Small Business Banking Trends
Small businesses have always straddled two worlds. They expect the simplicity of consumer banking but often need the personalization and sophistication of corporate solutions. A tu...
2026 Digital Lending Trends
The expectation of interest rate cuts in 2026 will trigger a historic game of catch-up for tradition-bound lenders that have failed to keep pace with savvy FIs and “refi-ready” fin...
2026 Digital Banking Trends
This will be a year in which the industry’s attempts to add investing capabilities, boost digital sales, and simplify money movement will expose deep digital weaknesses and challen...
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