Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
Consumers Are Asking AI About Money While Banks Remain Outside the Conversation
Nearly a third of consumers have asked a chat-based AI tool about their personal finances in the past 30 days. This indicates that a seismic shift in where consumers turn for finan...
Building the LMS for Lifecycle Lending: How a Strategic Shift in Servicing Wins Today—And Tomorrow
By leveraging a traditional bank strength—building deep relationships with their customers—FIs can turn loan management into a series of touchpoints and interactions that not only ...
2026 Mobile Banking Scorecard
For the third consecutive year, U.S. Bank has claimed the top spot in the Javelin Strategy & Research Mobile Banking Scorecard, narrowly edging competitors Bank of America and Trui...
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