
Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
2025 Mobile Banking Scorecard
U.S. Bank repeated as the Best-in-Class winner in the 2025 mobile banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank ope...
2025 Online Banking Scorecard
U.S. Bank repeated as the Best in Class winner in the 2025 online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank, wh...
Senior Banking That’s Built for Families
Successfully serving “senior” consumers transcends strategies rooted in the conventional digital playbook and based on generational segments such as Gen Z, Gen X, and Boomers. Jave...
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