Dylan Lerner

Dylan Lerner

Analyst, Digital Banking

Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.

Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.

Latest Insights

December, 2021
Javelin Report
2021 Canadian Digital Banking Scorecard

Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class hon...

December, 2021
Javelin Report
2022 Digital Banking Trends & Predictions

The traditional definition of “financial relationship” has changed forever. For banks to adjust to this change and deepen their connections with customers, they will have to embrac...

December, 2021
Javelin Report
2021 Digital Banking Platform Vendor Scorecard

Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apit...

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