Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
Youth Banking That’s Built for Parents
The industry is missing the mark with youth banking. Rather than standard free kid-size accounts, what parents really want is a youth program that provides a logical, incremental p...
Open Banking: A Vision for Customer-Driven Data Management
For better or worse, the regulatory side of the house is driving open banking. A data management experience built by lawyers is guaranteed to fail with customers. As data sharing a...
2024 Mobile Banking Scorecard
Javelin Strategy & Research’s 18th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U....
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