Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
Data Snapshot: Satisfaction with Primary FIs Is Plunging
Overall banking satisfaction among young adults has plummeted to 52%, falling from 64% since 2019. This trend—part of the Digital Banking Data Snapshot series—exposes shortcomings ...
Data Snapshot: Large Banks Are Earning ‘Primacy,’ But Customers’ Minds Are Increasingly Elsewhere
While most Gen Y and Gen Z consumers say a top-five bank is their primary provider, 62% of adults regularly turn to fintech apps such as Cash App, Venmo, Credit Karma, and Credit S...
Data Snapshot: The Nature of Work Is Changing
In these post-pandemic times, 38% of American professionals now engage in freelance work and must manage their complex financial lives with digital features and tools that are bett...
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