Dylan Lerner
Senior Analyst, Digital Banking
Dylan Lerner provides strategic insights and consulting for the financial services industry. Before joining Javelin in 2020, Dylan worked in full-service departments at international research firms, where he used both quantitative and qualitative methodologies to deliver comprehensive insights. A subject matter expert in mystery shopping, Dylan has conducted research on topics that include digital transformation, customer journey optimization, customer satisfaction, competitive benchmarking, brand promise delivery, and regulatory compliance.
Dylan holds a Bachelor of Science degree in marketing with a minor in quality management and assurance from California State University at Northridge, and a Master of Business Administration degree from California Lutheran University.
Latest Insights
Student Loan Debt Is a Big Blind Spot in Financial Fitness
Banks and credit unions can play a crucial role in the financial lives of student loan accountholders, regardless of whether the institutions themselves issue student loans. And fo...
Direct Deposit Innovators Target the Power of the Paycheck
Innovative newcomers and an evolving consumer finance culture are turning the traditional outlook on direct deposit on its head. Where once it was a staple in measuring customer lo...
Overcoming the Hurdles of Digital Financial Fitness
In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customer...
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