Research

Fiserv stands atop the rankings in Javelin Strategy & Research’s inaugural Instant Issuance Provider Scorecard, earning Best in Class for its comprehensive, end-to-end offering that supports the entire customer lifecycle with robust features, in...

Although 18 of the top 20 U.S. banks have a chatbot, they continue to fail at providing meaningful answers to customers beyond simple requests, significantly hindering their ability to become trusted customer service options. A Javelin Strategy ...

There is a growing convergence of AI and blockchain, where the transparency and decentralization of blockchain meet the power and adaptability of AI. From decentralized AI enhancing privacy to smart contracts enabling real-time decisions, real-w...

Venture capital investment in fintech is being gobbled up by AI startups, but the implications for players in the payments space is much more expansive. In the year ahead, look for innovations in marketing through payments, vertical software as ...

The U.S. consumer credit card market looks to be stable and resilient in 2025, with a few potential legislative curveballs from the new presidential administration that bear watching, including controls on interest rates (which Javelin views as ...

Open-loop and closed-loop prepaid segments have stabilized, with a slight uptick in overall growth aided by positive consumer behaviors and the introduction and expansion of gaming and gambling stored-value verticals into the evaluation. In 2025...

Successful merchants are growing by meeting customers where they are, whether that’s in-store, online e-commerce, or on the go via their mobile devices. New technologies enable merchants to create a universal and consistent shopping experience f...

We’re in the early days of the tokenization of real-world assets through blockchain technology, and the growth rates are impressive. Further, utilizing this rising technology is delivering key efficiencies and reduced costs across a range of use...

As the global development of central bank digital currencies advances, with the Bank for International Settlements at the center of many projects, central banks are zeroing in on key considerations: wholesale vs. retail CBDCs, public vs. private...

As financial institutions increasingly embrace the power of technology and remake themselves through cloud computing and the harnessing of artificial intelligence, FinOps teams step to the fore. FinOps align the many relationships between banks ...