Ian Benton
Senior Analyst, Digital Banking
Ian Benton focuses on how financial institutions can build digital experiences that are integral to the success of their small business clients. Ian takes a data-driven approach to addressing key challenges facing the industry, including the threat and opportunity from fintechs, embedded finance, the development of faster payments, building services for freelancers and entrepreneurs, and the role of digital tools such as invoicing, cash-flow analysis, and bill pay in building daily engagement among business owners. Leading banks, credit unions, and financial technology providers have tapped Ian’s strategic insights through advisory services, custom reports, and webinar presentations.
Ian holds a Bachelor of Arts degree in History and English from the University of California, Davis, and a Master of Arts degree in International Policy from Middlebury Institute of International Studies at Monterey, California.
Latest Insights
Raising the Ceiling: How Banks Can Retain Business Customers As They Grow
Small businesses are developing more sophisticated financial needs earlier in their growth, but traditional banking models still force them into a choice between small business and...
The Small Business Cross-Border Payments Opportunity
Cross-border payments are not just the domain of multinational corporations. Small businesses routinely buy inventory overseas, pay international contractors and service vendors, s...
The Shift to Tech Companies Continues, but Banks Still Hold the Advantage
Fintechs and tech giants have become deeply embedded in the operations of small businesses, capturing incoming and outgoing payments, lending and more, and steadily pulling engagem...
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