Ian Benton

Senior Analyst, Digital Banking

Ian Benton focuses on how financial institutions can build digital experiences that are integral to the success of their small business clients. Ian takes a data-driven approach to addressing key challenges facing the industry, including the threat and opportunity from fintechs, embedded finance, the development of faster payments, building services for freelancers and entrepreneurs, and the role of digital tools such as invoicing, cash-flow analysis, and bill pay in building daily engagement among business owners. Leading banks, credit unions, and financial technology providers have tapped Ian’s strategic insights through advisory services, custom reports, and webinar presentations.

Ian holds a Bachelor of Arts degree in History and English from the University of California, Davis, and a Master of Arts degree in International Policy from Middlebury Institute of International Studies at Monterey, California.

Latest Insights

April, 2024
Impact Note
Tap to Pay Brings Mobile Payment Acceptance to the Banking App

Chase and TD Bank are blazing the trail for financial institutions to build mobile tap-to-pay technology into their banking apps to enable microbusinesses, sole proprietors, and fr...

January, 2024
Impact Note
Mapping Out the Generative AI Future at Three Large Fintechs

Over the past five years, Javelin Strategy & Research has persistently raised the alarm about the escalating influence of three dominant fintech platforms—Intuit, Block, and PayPal...

December, 2023
Javelin Report
Customer Service Upgraded: Four Ways Digital Can Make Small-Business Banking Human Again

For small-business owners, banking is not just a series of transactions but also a pivotal part of their long-term business strategy and growth. They seek a banking partner that un...


May 10, 2021 | 08:00 AM to 08:45 AM (PST)
Always one of the most popular sessions at Finovate. 3 leading fintech analysts take the stage for 7...

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