We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
2023 Digital Lending Trends & Predictions
As Javelin Strategy & Research looks ahead to the trends shaping digital lending in 2023, it’s beginning to look a lot like 2007. Most lenders are running to the same side of the boat, focusing on non-prime segments, ramping up debt consolidatio...
2023 Small Business Banking Trends & Predictions
An overview of three trends that will be critical for the banking industry to address in the coming year.
Generation Z: Why Now is the Ideal Time to Pursue a Slippery, Fragmented Age Group
Generation Z is defying any established tools and strategies financial institutions have for consumer acquisition and retention. The oldest of Gen Zers are turning 25 this year, while the youngest remain in middle school. They’re coming into a w...
Direct Deposit Innovators Target the Power of the Paycheck
Innovative newcomers and an evolving consumer finance culture are turning the traditional outlook on direct deposit on its head. Where once it was a staple in measuring customer loyalty, the rise of open banking and the fragmentation of consumer...
Countering Fraud in the SMB and Payments Space
Join us in this exclusive session where we’ll discuss fraud threats and trends facing small business FIs, and best practices for detection and prevention.
Global Greats: Translating Digital Lending Innovations for the U.S.
Javelin’s international analysts scoured the globe for digital lending innovations. Which won ribbons: the face-recognition loan application in China, auto loans in Japan that work like a breathalyzer, or the mortgage service that works like a d...
Mobile Homepages Send a Message – But Is It the Right One?
Javelin analyzed the homepages of mobile banking apps of the top five U.S. banks to determine what personality each bank projects to its customers. The apps place the greatest emphasis on money movement and ease of use, but when we dug deeper, i...
Overcoming the Hurdles of Digital Financial Fitness
In a world of commoditized banking services, financial institutions must confront a historically weak area to differentiate themselves from the crowd. By focusing on their customers’ financial fitness and positioning themselves as trusted partne...
2022 Mobile Banking Scorecard
In 2022, for the sixth consecutive year, Bank of America was the overall winner in Javelin Strategy & Research’s Mobile Banking Scorecard, a comprehensive analysis of the mobile banking experiences offered by the 20 top U.S. banks. The report me...
2022 Online Banking Scorecard
Big banks with big budgets stood out in the 2022 Online Banking Scorecard, as leading banks benefited from both innovative upgrades and industry consolidation that eliminated rivals. Bank of America ranked as “Best in Class” over 20 top U.S. fin...