We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Copy-Cat Banking Isn’t the Best Way to Beat Fintech Innovators
Neobanks have built their customer bases by offering lower fees and, particularly during the pandemic, quicker access to federal stimulus funds. But to develop the kind of deep relationships enjoyed by many traditional FIs that are considered cu...
Green Banking: A Strategic Clash of Digital Needs vs. Wants
As financial institutions roll out new digital features touted as tools to help customers monitor their environmental impact and make meaningful changes, they face a host of challenges and a couple of considerable risks: Given the current qualit...
Gen Z’s Rough Start with Digital Banking
Generation Z is emerging as a major consumer segment for FIs now that they’re reaching adulthood, so FIs must take the time to understand what makes them tick. That includes examining the trends and events that influence them and understanding w...
2021 Canadian Digital Banking Scorecard
Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class honors in online banking and mobile banking, respectively. The evalu...
2021 Digital Banking Platform Vendor Scorecard
Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apiture and Q2) and two leaders in each of three sections: functional...
2022 Digital Banking Trends & Predictions
The traditional definition of “financial relationship” has changed forever. For banks to adjust to this change and deepen their connections with customers, they will have to embrace new ways of defining those relationships, speed their evolution...
Digital Strategies to Empower Small Businesses Against Fraud
In this report, a companion piece to Three Priorities for Countering Fraud Against Small Businesses, Javelin outlines why small businesses are uniquely susceptible to fraudulent activity, and provides a detailed framework for how banks can deput...
What’s Next for Digital and Remote Loan Closings?
Roughly 20 years after the advent of eNotes in the mortgage industry, fully paperless loans still account for only a small fraction of overall volume. The fact is, digital closings offer many advantages over traditional in-person, on-paper closi...
2022 Small-Business Digital Banking & Payments Trends & Predictions
The banks that succeed over the next decade and remain relevant against increasing nonbank competition are the ones that will build a personalized, omnichannel experience that helps solve the most pressing issues for small-business clients: gett...
2022 Digital Lending Trends & Predictions
After spending the pandemic years shoring up processes and capabilities to keep business moving, lenders can now pivot toward greater efficiency and borrower insight and allow for finding a place among the many upstarts in the marketplace. Nimbl...