We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Getting Personalization Right in Digital Banking
Join Javelin’s Digital Banking Director, Emmett Higdon, as he explores five key principles that underpin successful personalization strategies.
Digital Account Opening Raises the Bar for Single-Channel Success
Mobile and online channels are no longer just complementary players in banks’ sales success. Now, they are essential to bringing in and onboarding new customers. Eight in 10 successful checking account applicants at least touched online or mobil...
Forecast 2025: Mobile Is the New Workhorse in Consumer Banking
Digital banking adoption—online and mobile—has returned to pre-pandemic levels and in some cases has even stagnated. However, here’s the bigger, permanent story: Mobile banking is the preferred channel by an increasing number of consumers. Banks...
2022 Digital Banking Trends and Predictions
Join our webinar on February 10, 2022, to learn three key, data-driven trends impacting digital banking and how you can leverage them to win in 2022.
Copy-Cat Banking Isn’t the Best Way to Beat Fintech Innovators
Neobanks have built their customer bases by offering lower fees and, particularly during the pandemic, quicker access to federal stimulus funds. But to develop the kind of deep relationships enjoyed by many traditional FIs that are considered cu...
Green Banking: A Strategic Clash of Digital Needs vs. Wants
As financial institutions roll out new digital features touted as tools to help customers monitor their environmental impact and make meaningful changes, they face a host of challenges and a couple of considerable risks: Given the current qualit...
Gen Z’s Rough Start with Digital Banking
Generation Z is emerging as a major consumer segment for FIs now that they’re reaching adulthood, so FIs must take the time to understand what makes them tick. That includes examining the trends and events that influence them and understanding w...
2021 Canadian Digital Banking Scorecard
Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class honors in online banking and mobile banking, respectively. The evalu...
2021 Digital Banking Platform Vendor Scorecard
Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apiture and Q2) and two leaders in each of three sections: functional...
2022 Digital Banking Trends & Predictions
The traditional definition of “financial relationship” has changed forever. For banks to adjust to this change and deepen their connections with customers, they will have to embrace new ways of defining those relationships, speed their evolution...