We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Millennial and Gen Z Business Owners: 5 Priorities for Winning the Next Generation
Millennial and Generation Z business owners stand distinct from their older peers not just on the basis of age. Millennials and Gen Z grew up in a world where banking is digital-first, payments are electronic and always on, self-service is the d...
Data Snapshot: Finances Are Shared, but Digital Banking Isn’t
Financial institutions, with digital banking experiences built largely for individuals, are missing the financial reality of most Americans. Consumers’ finances don’t exist in a vacuum; they are shared, split, merged, managed, and combined with ...
The Key Step on the Bridge to Investing Maturity Path: Helping Customers Think Beyond Today
When it comes to cultivating the next generation of investors, most banks today land squarely in Stage 2 of Javelin Strategy & Research’s six-stage Bridge to Investing Maturity Path, which involves grounding customers in the fundamentals of pers...
2026 Small Business Banking Trends
A look at the trends shaping Small Business Banking in 2026.
2026 Javelin Trends Webinars
Diving into the digital financial services trends and predictions our experts see coming in 2026.
What Lenders Can Learn from Fintech Chatbots
Javelin’s diagnostic analysis of AI-powered consumer-facing chatbots for 11 fintechs, non-bank lenders, and retail banks found that retail FIs consistently fail to provide personalized information and recommendations to prospective borrowers. Th...
The Invoicing Gap: How Small Businesses Get Paid, and Why Banks Are Missing Out
Invoicing is one of the most fundamental workflows in running a small business, sitting at the center of getting paid, managing cash flow, and maintaining customer relationships. Yet the landscape remains fragmented and inefficient. Most busines...
How to Make Bank Websites a Better Place to Learn, Shop, and Buy
Javelin Strategy & Research’s analysis of online public websites for five leading FIs—Ally, Bank of America, Chase, Chime, and U.S. Bank—indicates that shopping for a financial product is a do-it-yourself process even as the help-me-do-it era da...
The Bridge to Investing Maturity Path
Although banks and credit unions typically wait to target young investors until they amass enough wealth to serve profitably, advances in digital banking technology are changing the calculus of nurturing relationships. Javelin’s Bridge to Invest...
2026 Digital Banking Trends
This will be a year in which the industry’s attempts to add investing capabilities, boost digital sales, and simplify money movement will expose deep digital weaknesses and challenges. The well-intentioned efforts will underscore the need for di...