We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
CSI’s Acquisition of Apiture Creates a Formidable Full-Stack Player
CSI’s acquisition of Apiture in August is a game-changer for a company that has long been a trusted provider of core banking for community banks. CSI is positioned to gain a market-leading, API-first digital banking solution that will open doors...
2025 Small Business Digital Banking Vendor Scorecard
Javelin’s 2025 Small Business Digital Banking Vendor Scorecard evaluates seven leading vendors that provide online and mobile banking platforms for small businesses. Q2 claimed the top spot thanks to the configurability of its platform and stron...
Digital Banking Threat Assessment: Robinhood
Robinhood is making news for its acquisitions, plans to add private banking services, the expansion of its crypto capabilities, and providing access to a network of financial advisors. Although Robinhood aspires to be a primary FI, the real worr...
Open Banking Lessons From the UK
Long at the forefront of regulations regarding open banking, the United Kingdom serves as a reference point and offers a blueprint for how U.S. banks, fintechs, and digital banking platform vendors can use open banking to provide new and improve...
The Savings Continuum: A Digital Playbook to Help Savers Succeed
Javelin’s analysis of 21 savings features in mobile banking at five top banks—Ally, PNC, Truist, U.S. Bank, and Wells Fargo—found that FIs largely take a check-the-box, product-focused approach to saving that leaves customers to decide for thems...
2025 Mobile Banking Scorecard
U.S. Bank repeated as the Best-in-Class winner in the 2025 mobile banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank opened up a larger lead over Bank of America and was again challenge...
2025 Online Banking Scorecard
U.S. Bank repeated as the Best in Class winner in the 2025 online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank, which also won Best in Class in mobile banking, held off hard-charg...
Digital Lending Threat Assessment: Rocket Mortgage
Rocket Mortgage’s acquisition of Redfin and Mr. Cooper positions it to achieve something no other industry player has accomplished. It is building an unparalleled end-to-end, digital-centric mortgage lending behemoth that threatens to disinterme...
Risk, Reward, and Relevance: Connecting with Gen Z Investors
Gen Z is forcing the investment industry to reassess its digital strategies to profitably build client relationships, present investment options, design digital experiences, and integrate education with every login. One obvious challenge is that...
Senior Banking That’s Built for Families
Successfully serving “senior” consumers transcends strategies rooted in the conventional digital playbook and based on generational segments such as Gen Z, Gen X, and Boomers. Javelin’s Digital Banking Strategy for Seniors prioritizes digital ba...