We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
The Future of Financial Fitness Depends on Mobile-First Experiences
Customer satisfaction with financial fitness features tumbled in 2023, underscoring the need for banks and credit unions to create compelling mobile-first experiences and effectively address the needs of novice Gen Z money managers. But perhaps ...
The Digital Lending Landscape for Newcomers to the U.S.
Every year, millions of people from around the globe legally enter the United States but struggle to line up banking and lending services because they lack standard documentation, credit histories, or credit scores. This has left the door open f...
Business Credit Scores and the FI Opportunity
Business credit scores are important components in financial management for small businesses, enabling them to secure financing, obtain credit cards, and access trade credit at large suppliers. But credit scores remain underused and misunderstoo...
Fact-Checking Bill Pay Assumptions—Three Data-Driven Paths Forward
Many bankers are conflicted about bill pay and its future in a mobile-first era of digital banking. Javelin’s assessment based on overall adoption, Gen Z behavior, channel preferences, and satisfaction data shows that digital banking strategists...
2024 Trends & Predictions: Digital Banking
Corporate belt-tightening and a scary economy for consumers will keep digital banking strategists keenly focused on improving access to digital customer service and building engagement and trust with financial fitness in 2024 and beyond. But ban...
2024 Trends & Predictions: Digital Lending
The outlook in digital lending in the year ahead will focus on three key areas: the prospect of regulatory clarity on popular products such as buy now, pay later loans and earned wage access; the impact on student loan borrowers—and financial in...
2024 Trends & Predictions: Small Business Banking
For the small-business banking sector, the road ahead in 2024 and beyond calls for seizing opportunities while being cautious about the challenges inherent in an uncertain economy. Generative AI captured the public’s fancy in 2023, and the comin...
Credit Score Monitoring Becomes a Crucial Mobile-First Behavior
Free credit scores shine as a compelling financial fitness feature for banks and credit unions, especially for mobile banking users in general and Gen Z in particular. Consumer preferences for reviewing credit scores in mobile banking reached a ...
Loan Education: Not Ready for the Mobile-First Era
Although banks provide a wealth of financial education on loans on their public websites, they integrate little of the content, calculators, and other features in digital banking for easy access once customers log in. This effectively treats cus...
The Credit-Building Pathway: Banking's Opportunity for a Fresh Approach
The banking industry’s traditional answer for Americans with limited or damaged credit histories is to educate customers generically, equip them with credit scores and do-it-yourself credit-building tools, and sell them a secured card with no fo...