Digital Banking

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Digital Banking Research


Digital Mortgage & eNote Test Drive

  • Advisory Webinar: Client Login Required
  • Date: October, 2021
  • Author(s): Austin Kilgore
  • Research Topic(s): Digital Lending
Join Austin Kilgore, Director of Digital Lending at Javelin Strategy & Research for an in-depth discussion about the key findings from one such “Test Drive” – a chronicle of how a complete loan process played out.

Auto Lenders to Face Challenges in Shift to Build-to-Order Car Buying

  • Impact Note
  • Date: September 22, 2021
  • Author(s): Austin Kilgore
  • Research Topic(s): Digital Lending
Third-party auto lenders must accelerate their adoption of digital touchpoints to remain relevant with consumers and manufacturers migrating toward a build-to-order car buying experience. This market shift makes it paramount for lenders to offer...

Banking on Artificial Intelligence: AI’s Role in the Future of Digital-First

Digital banking experiences need to be ubiquitous, engaging and frictionless. But to what extent does the experience need to be insightful, intuitive and intelligent, too? The answer might seem obvious. Yet, uncertainty remains around how best t...

Digital Closing and eNote Test Drive

  • Javelin Report
  • Date: September 21, 2021
  • Author(s): Austin Kilgore
  • Research Topic(s): Digital Lending
The era of the traditional paper-intensive mortgage closing is slowly ending; the victim of advancing technology and a pandemic that has prompted lenders and borrowers to seek safer, remote ways of doing business. After resources were poured int...

Building Sustainable Engagement in Business Digital Banking

Small-business rates of adoption of online and mobile banking lag far behind those of regular consumers. Banks’ small-business customers don’t see the utility and aren’t being engaged by the offerings, particularly in the mobile realm. To break ...

Closing Critical Servicing and Messaging Gaps in Digital Banking

Join Javelin’s Digital Banking Director, Emmett Higdon, as he shares insights on digital banking’s critical functional gaps, and the engagement opportunities missed as a result. Nuance’s Sebastian Reeve will wade in with examples of how clients ...

Building Better Bill Pay: Just Do It

The big breakthrough in bill pay will come when banks give their customers oversight and control of bills paid through bill pay and directly at biller sites. Choosing a method for paying bills isn’t an either/or proposition for consumers—it’s a ...

Digital Mortgage Test Drive

  • Javelin Report
  • Date: July 30, 2021
  • Author(s): Austin Kilgore
  • Research Topic(s): Digital Lending
Digital mortgage point of sale technology offers borrowers a comprehensive self-service experience when applying for a loan. Whether developed internally or sourced from one of more than a dozen specialty vendors, these platforms can be deployed...

Savings-Centric Digital Banking: The Antidote to ‘Safe to Spend’

The problem isn’t spending – it's savings. Javelin data shows consumers are comfortable with day-to-day finances but struggle to save. FIs have a major opportunity to integrate savings into their digital banking value proposition and grow their ...

Marcus and HMBradley Take Aim at ‘Lazy Money’

Savings gets the innovative makeover it deserves. Marcus and HMBradley attract digitally savvy customers with a clever framing and a select combination of metrics and tools. These neobanks use gamification to drive customers’ interaction with th...

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