Craig Lancaster
Senior Analyst, Content Specialist
Craig is an analyst/content specialist with the Digital Banking team at Javelin Strategy & Research. He comes to Javelin after a long career as a print and digital journalist, where he specialized in content editing, coaching of writers, and the packaging of information.
Most recently, he was a senior editor at The Athletic and a longtime freelance contributor to Javelin as an editor and a writer before joining the team full time.
Craig is also the author of several novels and a collection of short stories, work that has received regional, national, and international awards and has been translated widely. His essays, journalism, and fiction have been published by Writer’s Digest, Montana Quarterly, the Dallas Morning News, the San Jose Mercury News, and others.
Latest Insights
Designing Gamification for Ongoing Digital Banking Engagement
Engagement with digital banking remains frequent but shallow, leaving significant value untapped by customers. Better gamification—designed around behavior, habits, and trust rathe...
Cash App P2P Lending and the Banking Liquidity Blind Spot
Cash App’s new feature that allows users to break P2P payments into short-term loans recognizes that short-term liquidity isn’t about traditional lending; it’s about meeting a mome...
Unattended Checkout: Where Do We Go From Here?
Unattended checkout isn’t dying, not by a long shot, but it’s in a period of transition. Although consumers like it, merchants need it, and payment trends favor it, some major merc...
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