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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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Private Label Credit Cards Update: New Opportunities, New Competitors
- Javelin Report
- Date: December 31, 2019
- Author(s): Brian Riley
- Research Topic(s): Credit
Program innovations keep private label credit cards competitive in the consumer retail marketplace.New research report by Mercator Advisory Group reviews the U.S. private label credit card market and stakeholders as they adapt to changing retail...
The Emergence of API Platforms: Open Banking and Payments Drive New Business Models
Report contrasts slow adoption of open banking with surge in API platforms operating in the cloud. A new research report from Mercator Advisory Group identifies issues delaying E.U. open banking and contrasts it to the surge in API cloud-based ...
U.S. Fleet Card Market Review and Forecast, 2018–2023
- Javelin Report
- Date: December 30, 2019
- Research Topic(s): Commercial & Enterprise, Merchant
The U.S. fleet card market has shown resilience as participants adapt to current and looming challenges.Mercator Advisory Group reports continued growth in the fleet card market, but adjustments are underway.
Merchant Chargebacks Are on the Rise Due to Friendly Fraud
- Javelin Report
- Date: December 23, 2019
- Author(s): Raymond Pucci
- Research Topic(s): Merchant
Friendly Fraud Is Driving Increased Merchant Chargebacks. New Mercator Advisory Group research report discusses the changing dynamics of merchant chargebacks.
Gamification Reaches a Pivotal Point in 2020
- Javelin Report
- Date: December 18, 2019
- Author(s): Mark Schwanhausser, James Lee
- Research Topic(s): Digital Banking, Digital Strategy & Experience
As the new decade dawns, four key trends are kindling an innovative era in gamification that includes evolving to a Foresight Model of personalized engagement. This strategic report examines those trends, looks at two models for gamification, ma...
Small Business Mindsets and Banking Habits: Attitudes Matter
- Javelin Report
- Date: December 17, 2019
- Author(s): Peter Reville
- Research Topic(s): Small Business PaymentsInsights
U.S. small businesses are happy with the size of their business but still planning for growth. Latest report from Mercator Advisory Group’s annual U.S. Small Business PaymentsInsights survey presents findings on small business attitudes and thei...
Fintech and Debit Cards: Battling for Consumers’ Attention
- Javelin Report
- Date: December 16, 2019
- Author(s): Sarah Grotta
- Research Topic(s): Debit
Skirmish Between Banks and Fintechs over Financial Planning Apps.New Mercator Advisory Group research report explores consumers’ use of financial planning apps from fintech companies and its impact on financial institutions.
Securing the Contact Center
- Javelin Report
- Date: December 16, 2019
- Author(s): Krista Tedder
- Research Topic(s): Fraud Management, Fraud & Security
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security n...
Credit Card Lenders: Hone Strategies and Do Not Let Fintechs Scare You
- Impact Note
- Date: December 13, 2019
- Author(s): Brian Riley
- Research Topic(s): Credit
Marketplace lenders and non-bank point-of-sale finance lenders are not likely to disrupt the course of credit card lending.
Credit Card Collections: The Foundation for Safe and Sound Card Portfolio Management
- Javelin Report
- Date: December 11, 2019
- Author(s): Brian Riley
- Research Topic(s): Credit
Credit Card Collections: Getting a Jump on the Next Recession A new research report from Mercator Advisory Group focuses on strategies to improve credit card collection at each stage of credit card delinquency.
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