Research

Keeping up with customer expectations through digital means

Technology is quickly shifting consumer behavior, the payments infrastructure, and ultimately the supplier landscape.

Technology is quickly shifting consumer behavior, the payments infrastructure, and ultimately the supplier landscape.

Expect a year of change in 2019.

Portfolio growth will taper in 2019 as credit card issuers brace for higher delinquency and rising interest rates. Volume growth will slow. With slipping return on assets, managers of U.S.-based credit card portfolios must be watchful for econo...

Faster and real-time payment overlay products will launch with the potential to alter the debit card market and other traditional payments.

Mercator Advisory Group sees growing influence of mobile banking services as a hub in defining customer experience at financial institutions.

Restaurants are coping with multiple technology choices.

This report takes a closer look at why consumer sentiment is a risk in deploying blockchain and provides guidance on how blockchain can meet consumer needs for data protection and privacy.

With six-figure annual household incomes and access to appreciating as well as income-producing assets, the mass affluent present an attractive target for traditional and nontraditional lenders alike. However, the segment’s comfort with technolo...