Research

Security and lack of rewards are top reasons that U.S. consumers do not use debit cards online. Mercator Advisory Group survey finds fewer consumers using debit cards for purchases, especially online.

Development in consumer digital banking accelerated during 2018, with several top banks rolling out engaging experiences incorporating advanced and engaging features like chatbots, personal finance tools, and more. Unfortunately, digital experie...

2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chor...

Financial institutions are driving toward a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is defined more by an omnichannel experience than just its brick-and-mortar ...

Payments have been slowly evolving for the past decade. However, the pace has accelerated over the past few years, forcing infrastructure and organizational changes to meet the demands of payment modernization. The move to improve efficiency, sp...

More than 70 different AI solutions currently deployed in banks according to new survey AI in banking isn’t the future; it’s now: more than 70 different bank processes have already been updated with AI according to a recent Mercator survey of ba...

The impact of borrowers’ defaulting on their debts can be detrimental for both borrowers and lenders; the lenders because they face significant costs in collections associated with each loan and the borrowers because it could take a toll on thei...

U.S. consumers report that credit cards are now their most preferred payment type in stores. Mercator Advisory Group survey finds that U.S. consumers prefer to use credit cards online and in stores.

Mainstream financial service product loses sought-after feature.

Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their pho...