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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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Credit Cards in a Post COVID World: Seven Takeaways for the Next Business Cycle
- Javelin Report
- Date: August 10, 2020
- Author(s): Brian Riley
- Research Topic(s): Credit
Planning for economic recovery in credit cards: now is not too early. New research report by Mercator Advisory Group focuses on the recovery of the credit card business and the COVID-19 pandemic.
Tracking Mistakes in AI: Using Vigilance to Avoid Errors
AI and machine learning can help FIs avoid risk — but they have risk of their own. Mercator Advisory Group releases a new research report that examines the impact of hidden biases in ML and Artificial Intelligence—and how to avoid them.
How COVID-19 Opens the Door to Video Banking
- Impact Note
- Date: August 3, 2020
- Author(s): Emmett Higdon
- Research Topic(s): Digital Strategy & Experience, Digital Banking
COVID-19 lockdowns have led consumers to search for alternatives to face-to-face interactions for different needs. For the first time, many have turned to video meetings for a range of tasks, including work meetings, calls with friends and famil...
Digital Engagement Lessons Learned from COVID-19
- Javelin Report
- Date: August 1, 2020
- Author(s): Emmett Higdon
- Research Topic(s): Digital Strategy & Experience, Digital Banking
Response to the COVID-19 pandemic created a customer service crisis in banking: Branches were closed, call centers were jammed, and websites were overwhelmed with traffic. That meant that FIs could not easily meet the enormous volume of customer...
U.S. Small Businesses are Reeling as a Result of COVID-19
- Javelin Report
- Date: July 30, 2020
- Author(s): Peter Reville
- Research Topic(s): Small Business PaymentsInsights
U.S. small businesses are reeling as a result of COVID-19. Mercator Advisory Group new survey research finds small businesses are looking for advice from financial institutions, and rely more on personal instruments for better service and terms...
Gateways Become Rising Force In U.S. Payments Industry, Part 1: A Market Overview
- Javelin Report
- Date: July 27, 2020
- Author(s): Raymond Pucci
- Research Topic(s): Merchant
Gateway firms show significant strength in U.S. payments industry. A Mercator Advisory Group research report discusses why exponential e-commerce growth will bring payment gateways along with it.
COVID-19: The Power Behind Contactless
Contactless debit transaction numbers remain elusive. Mercator Advisory Group releases new research that looks at contactless payment activity and the degree to which COVID-19 is affecting its growth.
North American PaymentsInsights: Canadian & American Consumers: Similar, but Different
- Javelin Report
- Date: July 20, 2020
- Author(s): Peter Reville
- Research Topic(s): North American PaymentsInsights
Canadian and American consumers have differing views on technology. Mercator Advisory Group’s latest survey demonstrates the similarities and differences between Canadian and American consumers with respect to several key aspects of payments.
Debit Card Trends Across Europe
Diversity and difference characterize the European debit card scene. Mercator Advisory Group releases the first report in a series on global debit issues featuring the Worldwide Payments Model.
IoT Payments: Taxonomy Driven Market Size and Company Rankings
IoT payments driven by Fortune 500 companies. Mercator Advisory Group releases new research with a standard taxonomy for IoT payments that details participating companies and IoT specific revenue.
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