Searching for Digital Engagement

Searching for Digital Engagement

The banking industry is investing heavily in chat bots and virtual assistants, but pioneering banks are struggling to encourage customers to adopt these conversational tools and interfaces. Banks must consolidate a confusing range of discovery t...
EMV Deadline for Fuel Stations Approaches the Midnight Hour

EMV Deadline for Fuel Stations Approaches the Midnight Hour

The last phase of the U.S. retail conversion to EMV chip cards is approaching the card networks’ April 2021 mandate. After delays reaching back to 2015, fuel merchants are among the last holdouts. Most will make it; many will not. The transition...
Impacts of Regulatory Actions on Payment Technology

Impacts of Regulatory Actions on Payment Technology

  • Javelin Report
  • Date: February 24, 2021
  • Author(s): Krista Tedder
  • Research Topic(s): Tech & Infrastructure
Payment regulation is on the horizon, not only for banks and credit unions, but also for fintechs. Some of the regulations are well overdue, like preventing discrimination in banking. Others are new to deal with the evolving cryptocurrency and p...
Rising Cyber Awareness Is Changing Consumer Privacy Profiles

Rising Cyber Awareness Is Changing Consumer Privacy Profiles

Consumer awareness surrounding how organizations collect and use personal information is rising. This rising awareness has caused substantial shifts in consumer banking behaviors. Financial institutions have an opportunity to leverage consumers’...
Google’s Advancement to Become a Super App

Google’s Advancement to Become a Super App

A simple mention in the Global Payments investment briefing provided insight into how embedded payments will be expanding through Google Advertising. Already a revenue powerhouse, Google's advertisements are wide reaching and cross many platform...
The Future of Self-Directed Investing May Not Be Self-Directed

The Future of Self-Directed Investing May Not Be Self-Directed

What next for Robinhood? The Gamestop scandal represents the third bloody nose for the firm in as many months. The suicide of an options trader last fall was a first blemish. Successive platform outages have been another. The current kerfuffle m...
U.S. Faster Payments Forecast: The Volume Begins to Build

U.S. Faster Payments Forecast: The Volume Begins to Build

  • Javelin Report
  • Date: February 16, 2021
  • Author(s): Sarah Grotta
  • Research Topic(s): Debit, Emerging
Mercator Advisory Group releases new research estimating and forecasting the faster and real-time payments progression.
Wealth Management Hyperloop: Digitizing the Path from Client Profile to Portfolio Management

Wealth Management Hyperloop: Digitizing the Path from Client Profile to Portfolio Management

This report focuses on the front office, the center of client-adviser interaction. It highlights the complexity of the portfolio construction process and its inexact link to most risk profiling exercises. At the same time, it offers recommendati...
Improving Cash Cycle Management Is a Key to Corporate Stability

Improving Cash Cycle Management Is a Key to Corporate Stability

A Mercator Advisory Group research report assesses the approaches and benefits of automating financial operations.
Consumer Skepticism Has Neobanks Scrambling to Differentiate

Consumer Skepticism Has Neobanks Scrambling to Differentiate

In recent years, dozens of new so-called neobanks have come to market, looking to disrupt the banking landscape by offering simple, digital-only accounts that emphasize customer-friendly pricing, product positioning, and communications. Neobanks...