Research

If a bank considers branch banking unimportant, it needs to think again. Approximately 13% of consumers have not walked into a branch in the past year, down only slightly (3%) from 2019, even amid pandemic restrictions. The importance of branche...

This report explores perceptions of affluent investors (household decision-makers with at least $100,000 in investable assets) toward third-party investment apps and websites such as robo-advisory and self-directed platforms and the extent to wh...

The debit and P2P landscapes continue to change with consumer behavior. New report from Mercator Advisory Group’s 2020 North American PaymentsInsights survey finds U.S. consumers are altering the way they use debit cards and P2P payments to mee...

New survey finds that U.S. small businesses are learning to cope with the changing landscape. Latest report from Mercator Advisory Group’s annual U.S. Small Business PaymentsInsights survey presents findings on small business attitudes and thei...

Several years in the making, contactless payment cards are finally arriving in large numbers at mailboxes throughout the U.S.

With Delegated Authentication, card networks enable merchants to control the entire cardholder experience. Issuers reduce costs while consumers can use biometrics for online shopping and passwords slowly fade away.

Consumers do not fear behavioral biometrics, but they do expect transparency. Behavioral biometrics has the potential to be an ethically sound authentication technique–and one that consumers embrace. 

Corporate spending to power commercial prepaid growth 2021-2024. A Mercator Advisory Group research report assesses continued growth of commercial prepaid in North America despite the pandemic.

Prepaid cards played a significant role in distributing CARES Act funds to 3.6 million Americans, but the payment form extends deep into many government benefit programs.

The Consumer Financial Protection Bureau (CFPB) achieved many wins on behalf of the American public in eight years, but Pres. Obama’s and Pres. Trump's political inclinations influenced enforcement strategies. Under President Biden, expect the C...