Research

Credit card issuers must do more than observe Buy Now Pay Later lenders; they need to decompose the process and shift the playing field back to banking.

A Justice Department antitrust lawsuit did more than scuttle Visa’s $5.3 billion acquisition of Plaid. It spotlighted a worrisome strategic issue facing the financial services industry in 2021: the threat to interchange revenue. 

Home delivery of groceries and restaurant food is now a way of life for most U.S. households. During 2020, COVID-19 drove online ordering and doorstep delivery. Grocers in particular had more online volume than they could handle. For restaurants...

In a new report, Mercator Advisory Group forecasts the U.S. bill pay market will edge closer to $4 Trillion in annual processed volume. Checks payments will give way to card and electronic transaction types.

If a bank considers branch banking unimportant, it needs to think again. Approximately 13% of consumers have not walked into a branch in the past year, down only slightly (3%) from 2019, even amid pandemic restrictions. The importance of branche...

This report explores perceptions of affluent investors (household decision-makers with at least $100,000 in investable assets) toward third-party investment apps and websites such as robo-advisory and self-directed platforms and the extent to wh...

The debit and P2P landscapes continue to change with consumer behavior. New report from Mercator Advisory Group’s 2020 North American PaymentsInsights survey finds U.S. consumers are altering the way they use debit cards and P2P payments to mee...

New survey finds that U.S. small businesses are learning to cope with the changing landscape. Latest report from Mercator Advisory Group’s annual U.S. Small Business PaymentsInsights survey presents findings on small business attitudes and thei...

Several years in the making, contactless payment cards are finally arriving in large numbers at mailboxes throughout the U.S.

With Delegated Authentication, card networks enable merchants to control the entire cardholder experience. Issuers reduce costs while consumers can use biometrics for online shopping and passwords slowly fade away.