In 2023, for the first time, the North American PaymentsInsights (NAPI) Digital Transactions and Emerging Technologies Survey captures moment-in-time data about the metaverse, biometric authorization, privacy and security, and digital ID use. The key takeaway from this survey data is that adoption is not enough as a metric to understand consumers’ use of emerging technologies. Understanding where payment habits are going—and thus, avoiding costly strategic missteps—requires a granular understanding of different market segments.
This Javelin Strategy & Research report delves into the data generated by the survey, looking at key directional indicators about consumers’ knowledge of and experience and comfortability with these emergent technologies and offering a guidepost for where their habits are going.
Key questions discussed in this report:
- How are consumers behaving toward emerging payments experiences and technologies?
- How should payments processors, card issuers and acquirers, and payment orchestration platforms approach emerging payments technologies?
- Which emerging payments technologies require immediate attention?
Apple, Decentraland, Google, Meta, Roblox
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