In 2023, for the first time, the North American PaymentsInsights (NAPI) Digital Transactions and Emerging Technologies Survey captures moment-in-time data about the metaverse, biometric authorization, privacy and security, and digital ID use. The key takeaway from this survey data is that adoption is not enough as a metric to understand consumers’ use of emerging technologies. Understanding where payment habits are going—and thus, avoiding costly strategic missteps—requires a granular understanding of different market segments.
This Javelin Strategy & Research report delves into the data generated by the survey, looking at key directional indicators about consumers’ knowledge of and experience and comfortability with these emergent technologies and offering a guidepost for where their habits are going.
Key questions discussed in this report:
- How are consumers behaving toward emerging payments experiences and technologies?
- How should payments processors, card issuers and acquirers, and payment orchestration platforms approach emerging payments technologies?
- Which emerging payments technologies require immediate attention?
Apple, Decentraland, Google, Meta, Roblox
Learn More About This Report & Javelin
The widespread pullback from fintech investment in 2023 is gone as the payments space plunges deeper into 2024, but the priorities have shifted. New and emerging fintechs are focus...
Generative AI has been around for over a year now and has dominated discussions about how the emerging technology stands to transform payments. This Javelin Strategy & Research rep...
Latin America—as a region and as ground being seeded for the future of payments—is vast, diverse, and resistant to attempts to bring it into homogeneity. The region encompasses aro...