Online Account Opening: Lessons Learned So Far

Online Account Opening: Lessons Learned So Far

  • Impact Note
  • Date: March 26, 2015
  • Author(s): Ed O'Brien
As banking customers embrace digital banking, financial institutions look to expand their online account opening capabilities.
Global Payment Card Fraud Trends and Statistics

Global Payment Card Fraud Trends and Statistics

  • Javelin Report
  • Date: March 25, 2015
  • Author(s): Tristan Hugo-Webb
  • Research Topic(s): Global
Card-Not-Present Fraud Leads Global Rebound in Payment Card Fraud Mercator Advisory Group releases research on global trends in payment card fraud
Trust, Technology, and the U.S. Consumer

Trust, Technology, and the U.S. Consumer

During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is decreasing. This report explains how financial institutions c...
Contact Centers: A Critical Component for Customer Satisfaction in Banking

Contact Centers: A Critical Component for Customer Satisfaction in Banking

  • Javelin Report
  • Date: March 18, 2015
  • Author(s): Ed O'Brien
Modern Contact Centers Improve the Customer Experience and Support Omnichannel Banking Strategy Research from Mercator Advisory Group examines the critical role that modern banking contact centers play in today’s 24x7 banking environment
Self-Service, ATM, and Other Channel Banking: Teller Displacement Begins

Self-Service, ATM, and Other Channel Banking: Teller Displacement Begins

Teller Displacement Begins as Self-Service Banking Use Rises Mercator Advisory Group survey finds consumers increasingly prefer self-service deposits rather than using tellers
Company Snapshot: Pivo

Company Snapshot: Pivo

  • Impact Note
  • Date: March 12, 2015
  • Author(s): Tristan Hugo-Webb
  • Research Topic(s): Global
A Finnish mobile wallet provider is seeking to transform the payment, loyalty rewards, and personal financial management (PFM) experience as consumers increasingly rely on their mobile devices for banking and payments.
Murphy’s Law and the CFPB: The Proposed Prepaid Rule Won’t Protect Anyone

Murphy’s Law and the CFPB: The Proposed Prepaid Rule Won’t Protect Anyone

  • Javelin Report
  • Date: March 5, 2015
  • Author(s): Ben Jackson
  • Research Topic(s): Prepaid
There’s still time to comment to Consumer Financial Protection Bureau on Proposed Prepaid Rule Research from Mercator Advisory Group discusses possible pitfalls in CFBP’s proposed new rule for prepaid cards
Improving Banking Performance with Analytics and Market Segmentation

Improving Banking Performance with Analytics and Market Segmentation

  • Javelin Report
  • Date: March 4, 2015
  • Author(s): Ed O'Brien
Analytics and Market Segmentation Tools Helping U.S. Banks and Credit Unions to Improve the Bottom Line Research from Mercator Advisory Group describes new strategies and analytics tools for improving banking performance
2015 Identity Fraud: Protecting Vulnerable Populations

2015 Identity Fraud: Protecting Vulnerable Populations

In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to...
Faster Payments: Developments and Challenges for U.S. Commercial Payments

Faster Payments: Developments and Challenges for U.S. Commercial Payments

Momentum building for U.S. faster payments, but which stakeholders will have biggest impact? Mercator Advisory Group examines current state of U.S. faster payment initiatives and the challenges ahead