Research

Javelin’s Online Banking Scorecard identifies features that will enable financial institutions to achieve two strategic goals: 1) to serve as their customers’ primary FI for transactions, and 2) to build a trusting, advisory relationship that le...

BRIC nations (Brazil, Russia, India, and China) moving toward domestic payments model not just integrating universal branded credit cards.New Mercator Advisory Group research report discusses current credit card opportunities and challenges in t...

Same Day ACH credits were introduced last year and this year, Same Day ACH debits take center stage.New Mercator Advisory Group research analyzes initial performance of same-day ACH credits and the impact that same-day debits will have on the pa...

In this report, Javelin examines how FIs can best manage identity proofing across different key use cases and provides a guide for selecting the most effective identity proofing platform based on functionality, innovation, and the ability to tai...

This report examines how small business bankers are interacting with customers today, their effect on the value of the relationship, and the role they should play in transitioning business owners to a digital servicing model where the bank remai...

Payables is the name of the game in U.S. commercial cards.Mercator Advisory Group reports healthy growth for commercial cards in the U.S. market with opportunity to capture much higher B2B payments share in the next five years. 

Customers soon may prefer to talk to banks’ conversational platforms for inquiries and transactions.

Prepaid cards have value as account supplements, not just replacements. Open-loop prepaid cards are used primarily as account replacements by people without bank accounts or as gift cards by those who do have bank accounts. Recent research indi...

Debit card issuers are having to fend off increasing competition from new and also traditional payment forms.

Survey finds decline in purchase of prepaid cards in U.S. after five years of steady growth. Mercator Advisory Group survey finds U.S. consumers are cutting back on buying prepaid cards.