Research

The new “normal,” or constant, in the retail point-of-sale (POS) environment is that change is now part of everyday life for the physical store retailers and the financial institutions that serve them. The blurring divide between physical and di...

Free credit scores have become a trendy digital banking bauble. But banks and credit unions can go further by augmenting and integrating digital tools that can play a daily role in coaching customers not only about how credit works in general, b...

As digital banking capabilities have expanded, consumer adoption of online and mobile channels has continued to climb. Surprisingly, consumer use of traditional banking channels — branch, ATM, call center — has dropped little. 

New Mercator Advisory Group research examines the changing demands on the ATM and its increasing importance as a channel for customer engagement.

In this report, Javelin explores how these issues have come to unfold and the steps that lenders must take if they want to effectively resist this growing epidemic of digital lending fraud. 

New survey reveals that cash flow concerns cause 3 in 4 small businesses to delay routine purchases.

The market for small business credit has exploded since the Great Recession, with various nonbank lenders using innovative credit decision making, digital applications, and marketing practices to carve out a large market of business borrowers pr...

The time is ripe to push digital statements aggressively. A decade ago when digital banking was new — notably, the iPhone had just been introduced — financial institutions cautiously asked customers to volunteer to turn off paper statements for ...

The Canadian market has room for growth, new segments Mercator Advisory Group announces new 2017 benchmark for Canadian open-loop prepaid card.

Prepaid loads continue to grow as individual segments struggle New research from Mercator Advisory Group shows which segments of the closed-loop prepaid market will grow and which will shrink through 2020.