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Consumers and Personal Finance: Don’t Overlook the Basics

More than half of U.S. consumers would like their financial institution to help them budget to better manage their finances. Mercator Advisory Group survey finds 4 in 5 young adults and business owners are interested in budgeting support from t...

Mobile Cash Access 2017: Engaging Customers by Linking Digital Banking to Cash

  • Javelin Report
  • Date: April 18, 2017
  • Author(s): Joseph Walent
  • Research Topic(s): Debit
Mobile cash access as a milestone in the migration to mobile banking New Mercator Advisory Group research explores how deploying mobile cash access benefits financial institutions and their customers

U.S. Consumer Credit Cards: Not Much to Complain About

Less than 2 basis points (0.018%) of U.S. credit cardholders filed complaints with regulators.

Emerging Technology in Corporate Payments? Faster Strides but Legacy Providers Remain the Leaders

Despite fast and furious pace of activity across corporate payments space, no game-changing breakthroughs evident yet.  

Payment Services Directive 2: Worldwide Industry Implications

U.S. credit card issuers should consider the implications of the European Union’s Payment Services Directive 2 (PSD2) New Mercator Advisory Group research discusses the complexity of the European Union’s Payment Services Directive 2 and its glob...

Digital Solutions for the Millennial Profitability Problem

What makes Millennials a profitability challenge for banks? What are the key attributes of and misconceptions regarding the Millennial generation? Why is a single, uniform approach to targeting Millennials ineffective? What can traditional fi...

Improving Receivables Management: Ignore at Your Own Peril

Don’t forget better receivables management when discussing faster paymentsNew research from Mercator Advisory Group examines the importance of advanced receivables management capabilities

Mobile Order and Pay Ahead: A New Sales Channel for Restaurants and Merchants

  • Impact Note
  • Date: March 28, 2017
  • Author(s): Raymond Pucci
  • Research Topic(s): Emerging, Merchant
The convergence of mobile order ahead with the on-demand economy proves appetizing to customers.

Punching Above Their Weight: The Strategic Potential of Shared Delivery Channel

  • Impact Note
  • Date: March 24, 2017
  • Author(s): Joseph Walent
  • Research Topic(s): Merchant
Integrating the best channels to achieve particular tasks will lead to “optichannel” banking and boost customer engagement.

A More Competitive Debit Network Battlefield

  • Impact Note
  • Date: March 17, 2017
  • Author(s): Sarah Grotta
  • Research Topic(s): Debit, Merchant
The global and EFT debit networks are pulling out all the stops to protect, defend, and expand their respective market share.
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