2018 Digital Banking Trends

2018 Digital Banking Trends

The financial services market is undergoing significant change to adapt to consumers’ mobile-first expectations. Much immediate effort in 2018 will focus on rolling out the Zelle person-to-person (P2P) network that some envision as the backbone ...
Credit Card Acquisitions: Maximizing Results amid Change

Credit Card Acquisitions: Maximizing Results amid Change

  • Javelin Report
  • Date: January 30, 2018
  • Author(s): Brian Riley
  • Research Topic(s): Credit
Despite large volumes of new credit card accounts, high attrition results in limited gainsNew research report by Mercator Advisory Group examines the impact of account attrition and the shift in credit card acquisitions to the digital channel.
Dodd-Frank and Corporate Banking: Still Murky After All These Years

Dodd-Frank and Corporate Banking: Still Murky After All These Years

Dodd-Frank Act’s impact on corporate banking still murky Mercator Advisory Group reports that more than seven years after enactment of the Dodd-Frank Act, its direct financial impact to corporate banking business units remains unclear.
U.S. Consumers and Debit: Shift to Online May Inhibit Use

U.S. Consumers and Debit: Shift to Online May Inhibit Use

Survey finds nearly 3 in 5 U.S. consumers and 4 in 5 young adults use person-to-person payment services Mercator Advisory Group survey finds nearly half of person-to-person (P2P) payments users in U.S. use the service at least once a month
2018 Outlook: U.S. Payments

2018 Outlook: U.S. Payments

Opportunities abound in a complex environment.
U.K. Prepaid Market Dynamics, 2017

U.K. Prepaid Market Dynamics, 2017

  • Javelin Report
  • Date: January 9, 2018
  • Author(s): C. Brown
  • Research Topic(s): Global, Prepaid
The United Kingdom open-loop market is poised for success. Mercator Advisory Group foresees similar U.S. growing pains as U.K. open-loop prepaid debit card market matures.
Authentication Market Shake-up as Visa Enters the Market

Authentication Market Shake-up as Visa Enters the Market

  • Impact Note
  • Date: January 4, 2018
  • Author(s): Tim Sloane
  • Research Topic(s): Emerging
Authentication solutions delivered as a service will speed the adoption of new technologies. Visa ID Intelligence is a service that integrates authentication solutions from several different providers under a single set of application programmi...
Gamification in Financial Institutions: Engaging and Educating Customers

Gamification in Financial Institutions: Engaging and Educating Customers

  • Impact Note
  • Date: December 29, 2017
  • Author(s): Joseph Walent
  • Research Topic(s): Merchant
Engaging customers more frequently by using techniques found in mobile and online games will help banks, credit unions, and other financial institutions strengthen their relationships and offset the decline in engagement due to declining branch ...
2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

2017 Identity Protection Service Providers Scorecard: Securing the Identities of Digital Consumers

The digital habits of customers will continue to shift their behavior away from brick-and-mortar stores and branches. But the trend creates as much risk for customers as it does convenience. In the same way loan officers no longer have to physic...
Mobile-First Banking Has Mass-Market Appeal

Mobile-First Banking Has Mass-Market Appeal

The term mobile-first, coined to describe a responsive design philosophy, has come to embody a strategic belief that smartphones are the primary means of reaching financial customers today. As the complexity of most mobile banking apps has incre...