Overview
Integrating the best channels to achieve particular tasks will lead to “optichannel” banking and boost customer engagement.
Applying innovation to the range of banking channels delivers more choice and personalization to a consumer’s banking experience. Leveraging hybrid approaches that integrate the best channels to achieve a task will become the norm, and steering consumers to the best avenues for their own input will foster more favorable outcomes for customers and their financial institutions.
Interested In This Report
Related content
What’s Next for the PayFac Model
The model established by payment facilitators—known as PayFacs—enabled millions of businesses to accept a range of payments. Now, however, the model is maturing, prompting PayFacs ...
What We Can Learn From Merchant Services M&A Activity in 2022 and 2023
Mergers and acquisitions in payments and merchant services have slowed amid tough economic conditions and the fallout from the FIS-Worldpay deal, which just didn’t work out. Agains...
Where Will the FIS Spin-Off Leave Worldpay?
Financial technology company FIS brought in merchant acquiring titan Worldpay in 2019 for $43 billion, including nearly $8 billion in debt. That move came during a spree of megadea...
Make informed decisions in a digital financial world