Bank Switching: Combating ‘Silent Churn’ to Maximize Primary FI Status

Bank Switching: Combating ‘Silent Churn’ to Maximize Primary FI Status

This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status. ...
Fighting Commercial Card Fraud and Bridging the Information Gap

Fighting Commercial Card Fraud and Bridging the Information Gap

Communication from issuers, card controls, and monitoring technology build confidence in commercial cards New research by Mercator Advisory Group examines current activities to combat fraud in commercial cards
U.S. Consumers and Credit: Potential Disruption to Issuers

U.S. Consumers and Credit: Potential Disruption to Issuers

Wary about credit card security, consumers want EMV cards but find using them frustrating Mercator Advisory Group survey finds that 28% of EMV payment card users found use confusing or bothersome or avoid stores with EMV
Small Business Online Banking: Usage, Attitudes, and Preferences of Small Businesses

Small Business Online Banking: Usage, Attitudes, and Preferences of Small Businesses

The report reviews the type of online banking platform used (retail, small business, or large commercial) and the businesses’ attitudes toward the service. Specifically, businesses are asked whether they would pay for the online banking platform...
The State of Digital Banking in 2015

The State of Digital Banking in 2015

  • Javelin Report
  • Date: November 16, 2015
  • Author(s): Ed O'Brien
Digital banking is opening new opportunities for banking customers and financial institutions New research from Mercator Advisory Group examines the importance of digital banking in satisfying the needs of today’s always connected banking cust...
Analytics Innovations for Business Users Show Promise in Banking

Analytics Innovations for Business Users Show Promise in Banking

  • Javelin Report
  • Date: November 11, 2015
  • Author(s): Ed O'Brien
The democratization of analytics tools for banking industry New research from Mercator Advisory Group examines opportunities that analytics innovations offer for understanding banking customers’ behavior
The Emergence of Mass Pay Solutions

The Emergence of Mass Pay Solutions

The gig economy is driving new payment solutionsThe need for businesses to pay hundreds of contingent workers, sometimes in multiple currencies, has created the need for mass pay providers
Small Business Credit Cards: The Key to Richer Customer Relationships

Small Business Credit Cards: The Key to Richer Customer Relationships

Small business credit cards present new challenges, opportunities. Mercator Advisory Group research finds that card issuers’ products need to evolve to stay aligned with small businesses’ changing needs.
Wearables: Generating the Next Wave of Personal Finance Experiences

Wearables: Generating the Next Wave of Personal Finance Experiences

  • Javelin Report
  • Date: November 3, 2015
  • Author(s): Nikhil Joseph
  • Research Topic(s): Emerging
Beyond tap and pay — how “wearables” could revolutionize financial services interactions with customers. Research from Mercator Advisory Group explores potential of wearable personal computing devices for useful financial services interactions w...
Prospect of Real-Time Payments for the U.S. Changes in Real Time

Prospect of Real-Time Payments for the U.S. Changes in Real Time

  • Impact Note
  • Date: November 2, 2015
  • Author(s): Sarah Grotta
  • Research Topic(s): Debit
The path the U.S. only recently began plotting to a national real-time payments platform has suddenly diverged.