Research

Missed opportunities for small business engagement Data from Mercator Advisory Group’s 2016 small business survey indicates most branch interactions are transactional.

New biometrics technology is reshaping the authentication market

Fintechs are getting their wish, but strings will be attached.

Survey finds more U.S. consumers using online payment services for more than just online purchases Mercator Advisory Group survey finds 65% of consumers and 78% of young adults in the United States use online payment services

A strong level of consumer interest in voice control of mobile banking is not being matched by bank development to meet the emerging demand. Delivered initially through banks’ mobile banking applications, voice assistants will evolve to handle r...

New specifications for 3D Secure have been released as the industry looks to combat the next fraud hurdle, card-not-present transaction losses.Mercator Advisory Group releases new research on preventing fraud in card-not-present debit transactio...

To help banks looking to give small businesses the tools they demand, this report broadens the "build, buy, or partner" model introduced in previous Javelin research to all types of feature upgrades – providing readers an innovation framework. A...

Fundamentals remain key, but issuers must consider alternative approaches to advance virtual card use by suppliersNew research from Mercator Advisory Group examines traditional and new methods for advancing supplier enablement

This report examines the domestic U.S. P2P market and, briefly, the A2A (account to account, or “me to me”) market. It focuses on how the market is evolving, user channel preferences, key uses of P2P, desired new features, and differences in use...

Prepaid loads continue to grow as individual segments of the U.S. prepaid cards market struggle New research from Mercator Advisory Group shows which segments of the closed-loop prepaid market will grow, and which will shrink through 2019.