Research

Customers soon may prefer to talk to banks’ conversational platforms for inquiries and transactions.

Prepaid cards have value as account supplements, not just replacements. Open-loop prepaid cards are used primarily as account replacements by people without bank accounts or as gift cards by those who do have bank accounts. Recent research indi...

Debit card issuers are having to fend off increasing competition from new and also traditional payment forms.

Survey finds decline in purchase of prepaid cards in U.S. after five years of steady growth. Mercator Advisory Group survey finds U.S. consumers are cutting back on buying prepaid cards.

Javelin’s 2017 Account Safety in Banking Scorecard analyzes the customer-facing security measures of 28 of the largest depository financial institutions in the US. Scorecard performance highlights many areas where financial institutions must foc...

Partnership activity across commercial cards is accelerating.Mercator Advisory Group reports that the commercial cards industry is driven by multiple underlying service relationships and this reach is broadening through payables and technology.

Improving dispute handling for debit cardholders and minimizing false positives can increase customer retention and usage of debit cards.Mercator Advisory Group releases new research on operational tactics for issuers to make debit cards more va...

National and regional C-stores are prime venues for merchant loyalty and have inherent advantages most retailers can’t match.

Fintech firms nimbly moving into rather massive global trade financing marketMercator Advisory Group reports that supply chain finance is more accessible than ever and expanding through broadened fintech solution models.

Lower return on assets means a softening in revenue, profitability and shareholder return. The Federal Reserve Board’s annual Report to Congress on Credit Card Profitability of Depository Institutions, June 2017, indicates the lowest return on a...