Research

The white collar robot is around the corner. Machine learning tirelessly executes simple tasks better than humans.

This report examines the bill pay habits and attitudes of small business owners, and explores how bankers can design a bill payment offering within their online and mobile banking platform that will increase customer engagement and help banks se...

Rapidly growing population of older adults represents market opportunity for fintech innovation in financial services. Mercator Advisory Group releases new research on the market opportunity for financial technology to assist older adults with ...

At a time when interconnected devices and software are becoming ubiquitous, FIs that choose to help extend their customer’s digital identities beyond the bank could stand to become the cornerstone of their digital worlds. And, in the process, FI...

The new “normal,” or constant, in the retail point-of-sale (POS) environment is that change is now part of everyday life for the physical store retailers and the financial institutions that serve them. The blurring divide between physical and di...

Free credit scores have become a trendy digital banking bauble. But banks and credit unions can go further by augmenting and integrating digital tools that can play a daily role in coaching customers not only about how credit works in general, b...

As digital banking capabilities have expanded, consumer adoption of online and mobile channels has continued to climb. Surprisingly, consumer use of traditional banking channels — branch, ATM, call center — has dropped little. 

New Mercator Advisory Group research examines the changing demands on the ATM and its increasing importance as a channel for customer engagement.

In this report, Javelin explores how these issues have come to unfold and the steps that lenders must take if they want to effectively resist this growing epidemic of digital lending fraud. 

New survey reveals that cash flow concerns cause 3 in 4 small businesses to delay routine purchases.