Research

Digitalization is now front and center, with increased savvy among financial professionals.

This paper highlights the potential opportunity and challenges the industry will face with the upcoming introduction of a radically new software solution for PIN entry. This solution has undergone a successful trial in the UK and Australia for t...

Half of U.S. adults order ahead for pick up in stores. Mercator Advisory Group survey finds that young adults are more likely to order ahead by mobile than by computer or laptop.

On May 25, 2018, when the European Union’s landmark General Data Protection Regulation (GDPR) is scheduled to take effect, few, if any, financial institutions will be confident they’re in full compliance, here or abroad. The sweeping mandate — c...

Javelin’s Online Banking Scorecard identifies features that will enable financial institutions to achieve two strategic goals: 1) to serve as their customers’ primary FI for transactions, and 2) to build a trusting, advisory relationship that le...

BRIC nations (Brazil, Russia, India, and China) moving toward domestic payments model not just integrating universal branded credit cards.New Mercator Advisory Group research report discusses current credit card opportunities and challenges in t...

Same Day ACH credits were introduced last year and this year, Same Day ACH debits take center stage.New Mercator Advisory Group research analyzes initial performance of same-day ACH credits and the impact that same-day debits will have on the pa...

In this report, Javelin examines how FIs can best manage identity proofing across different key use cases and provides a guide for selecting the most effective identity proofing platform based on functionality, innovation, and the ability to tai...

This report examines how small business bankers are interacting with customers today, their effect on the value of the relationship, and the role they should play in transitioning business owners to a digital servicing model where the bank remai...

Payables is the name of the game in U.S. commercial cards.Mercator Advisory Group reports healthy growth for commercial cards in the U.S. market with opportunity to capture much higher B2B payments share in the next five years.