Research

Banking is fundamentally an industry of trust. Without a foundation of reliability, financial institutions will see their accountholders flee to competitors. Without established goodwill with accountholders, FIs will struggle to deepen financial...

Three indicators signal risk ahead for the U.S. credit card industry, new research warns New Mercator Advisory Group research discusses coming wave of credit card delinquency due to aggressive account acquisitions

As the industry matures, prepaid card issuers need to be certain their business is properly positioned.

Closed-loop gift card loads grew in 2016 as shoppers returned to cards. Mercator Advisory Group finds that U.S. retail gift card loads grew 6% in 2016.

As the U.S. real-time payments solutions are launched, participants in the value chain are looking to define their roles.

Call them internet banks, remote FIs, even “challenger banks”—somehow they have gone unrecognized in the U.S.

Financial institutions have embraced a variety of electronic communication channels — websites, email, text, and push notifications — to spark conversations with customers and prompt action. The robust engagement in these channels has launched a...

Further definition is available, but potential roadblocks await

Mobile point-of-sale (mPOS) systems have created a new and fast-growing market to meet the business demands of merchants.

This report first describes the differences between fast, faster, and real-time payments being proposed or currently available.