Research

Consumers need more support for mobile banking. New Mercator Advisory Group survey of U.S. consumers finds young adults and high earners would feel comfortable using a voice-activated conversational interface for banking.  

Can mobile payments overcome early challenges and increase consumer adoption? New Mercator Advisory Group research finds U.S. mobile payment systems and applications expanding but slow in achieving widespread consumer adoption thus far.

As revolving debt grows, credit card issuers need to be certain their business is properly positioned.

In addition to benchmarking digital account opening trends for eight deposit, loan, and investment accounts, this Javelin report maps out how to turn more digital window shoppers into buyers, reduce the friction that causes abandonment. close th...

The year has just gotten started and already the ground is shifting for the prepaid industry. A major acquisition has changed the competitive landscape, and the rules of the game appear to be changing again. What now?

Payments fraud is one clear symptom of the greater cyber threats now plaguing the industrialized world.New research from Mercator Advisory Group examines the increased global cyber threat, payments fraud, and how to manage the risks.

Market trends suggest it is time for banks and credit unions to take another look at cash access strategies.Mercator Advisory Group releases new research on trends in U.S. consumer cash use and surcharge-free ATMs.

New survey reveals that 84% of small businesses visit branches primarily to make teller deposits. Report from Mercator Advisory Group’s new U.S. Small Business Payments and Banking Survey series analyzes use of business banking services.

Debit versus Prepaid: What account structure makes more sense for providers? New research from Mercator Advisory Group shows payments providers how to select an account structure for deposit products.

Rewards and better interest rates are U.S. consumers’ top reasons for switching banks. Mercator Advisory Group survey finds that 28% of U.S. consumers who switched banks in the last two years did so for better bank rewards.