Research

Access to no-fee ATMs is increasingly important to U.S. consumers. Mercator Advisory Group survey finds 77% of U.S. consumers say they do anything they can to avoid paying ATM fees.

New survey explores how U.S. consumers define their preferred customer experiences when shopping online, in-store, and via mixed channels.

Don’t go broke building an API portal.New research from Mercator Advisory Group identifies the business cases for six models of increasing complexity and cost for deploying an API portal.

This scorecard report examines independent (not from a bank) mobile apps that can be downloaded from the Apple App Store and Google Play including Zelle, Venmo, Facebook Messenger, Popmoney, and more.

Mercator Advisory Group releases a new research report summarizing EU consumer data privacy rules that will affect U.S. issuers beginning May 25, 2018.

America loves Amazon’s Alexa, with millions of owners turning to the digital assistant daily for entertainment and information. More than half of all consumers are also interested in leveraging their connected speakers for bank balance and recen...

Mercator Advisory Group reports that commercial card spending by mid-to-large corporations in major markets outside of the U.S. continues to grow at healthy levels.

Mobile banking is rising rapidly, but the user experience still needs improvement. New Mercator Advisory Group survey of U.S. consumers finds mobile banking apps need a better customer experience.

Banks and credit unions can benefit from BIN sponsorship of prepaid card programs New research from Mercator Advisory Group discusses BIN sponsorship for the prepaid industry, what is a BIN sponsor, should you be one, or do you need one.

Even as identify fraud reaches new highs in the US, the identity protection market is facing new struggles in satisfying users. Between 2015 and 2017, the IDPS industry shrank by $500 million in revenue, to total $3.7 billion in 2017. This point...