Servicing Portfolio Defense
- Date:August 18, 2020
- Author(s):
- Austin Kilgore
- Report Details: 15 pages, 6 graphics
- Research Topic(s):
- Digital Lending
- PAID CONTENT
Overview
Loan servicers are increasingly turning to a variety of analytic and predictive tools to try to pinpoint when the borrowers in their loan portfolios might be in the market for a new home or car. This report examines the most effective strategies for tracking these behaviors and how servicers can best use these insights to retain borrowers and earn their customers’ business on their next loans.
Key questions discussed in this report:
- How can servicers increase their borrower recapture rates?
- What data and analytic resources exist to help servicers identify when borrowers are most likely to be in the market for a new loan?
- How can servicers apply portfolio defense strategies to their loss mitigation efforts?
Methodology
Consumer data in this report was collected via an online survey fielded in April 2020, consisting of 1,000 consumers who obtained at least one more mortgage, home equity, auto loan, lease or subscription financing product on or after January 2018.
Learn More About This Report & Javelin
Related content
How Social Media ‘Finfluencers’ Wedge Between Banks and Gen Z Customers
Gen Z’s eagerness to turn to “finfluencers” on Snapchat, TikTok, Instagram, YouTube, and other social media puts mainstream financial institutions and lenders in an entirely new ga...
How to Help Car Buyers Break the Cycle of Debt
Javelin’s case study compares two starkly different car buyers—one who builds car payments into their monthly budget for life, the other who breaks the cycle of debt by keeping car...
Beating the Fintech Mortgage Influencers: How FIs Can Prevail
To navigate the complex homebuying process, shoppers commonly seek guidance from non-bank influencers such as real estate agents, lending marketplaces, and digital lenders. Javelin...
Make informed decisions in a digital financial world