How COVID-19 Opens the Door to Video Banking
- Date:August 03, 2020
- Author(s):
- Emmett Higdon
- Report Details: 3 pages, 1 graphics
- Research Topic(s):
- Digital Strategy & Experience
- Digital Banking
- PAID CONTENT
Overview
COVID-19 lockdowns have led consumers to search for alternatives to face-to-face interactions for different needs. For the first time, many have turned to video meetings for a range of tasks, including work meetings, calls with friends and family, or medical “e-visits.” Amid pandemic-driven changes to routine, consumers are now broadly familiar with video conferencing: 84% have used it before or during the pandemic, according to recent Javelin research.
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