Research

For the third consecutive year, U.S. Bank has claimed the top spot in the Javelin Strategy & Research Mobile Banking Scorecard, narrowly edging competitors Bank of America and Truist in this benchmarking of the top 20 U.S. banks by assets. Javel...

Truist, which reached the leaderboard of the Javelin Strategy & Research Online Banking Scorecard for the first time in 2025, has ascended to the top spot in the year’s version. Through broad based improvement across the digital experience, Trui...

Today's shopping journey is a connected experience. Research, convenience, and seamless integration between stores and websites shape where and how consumers complete a purchase.

Agentic commerce is producing plenty of headlines, but not every AI partnership or protocol launch points to the same future. Financial institutions, payments providers, vendors, fintechs, and merchants need a clearer way to separate signals fro...

Cross-border payments are not just the domain of multinational corporations. Small businesses routinely buy inventory overseas, pay international contractors and service vendors, sell through global marketplaces, and serve customers around the w...

Digital identity standards, privacy laws, and verification tools vary across states, so financial institutions have gaps that cybercriminals are quick to exploit. Leading organizations are combining cyber-threat intelligence, dark web intelligen...

Canadian banks still control the majority of consumers’ primary digital banking relationships, but the margin for error is shrinking. CIBC emerged as the strongest all-around performer in Javelin’s 2026 Canadian Digital Banking Scorecard in the ...

As payments become faster and automated, risk management is moving from the sidelines to the center of transaction processing. Real-time payments, open banking, and agentic AI are forcing banks to rethink how fraud, compliance, identity, and aut...

Supply chain finance opportunity is not distributed evenly across industries or supplier populations. This report shows how providers can use public U.S. economic and industry data to identify where cash cycles are lengthening, liquidity is weak...

Banks that connect features to meaningful customer outcomes in mobile banking can turn routine app visits into deeper, more valuable relationships. Financial institutions are challenged to increase feature adoption, improve discoverability, buil...