Research

Fraud victims often express frustration over the lack of customer service and resolution they experience when reporting fraud to their financial institutions. The solution: a customer-service-oriented fraud team, one that comprises of empathetic...

Small FIs don’t have the resources to compete with the largest banks in developing mobile banking features. Instead, community banks and credit unions outside the top 20 must counter strategically, with a focus on investing in those features cus...

Generative AI has been around for over a year now and has dominated discussions about how the emerging technology stands to transform payments. This Javelin Strategy & Research report takes a deep look into how companies in the payments space ar...

The Prepaid Card Data Book ties together the most important metrics for the industry in brief, high-level metrics. This assessment of the prepaid card market by Javelin Strategy & Research covers summarized market estimates for the broad market,...

The PFM space has always been FIs’ game to lose. However, the longstanding success of the app Mint and the reaction to its demise underscore that an opportunity for FIs to win remains if they can learn from the past. In this report, Javelin Stra...

Changes are afoot in the debit card market as higher prices drive more consumers toward credit for everyday payments and users increasingly demand digital payment technologies. This Javelin Strategy & Research report takes a comprehensive look a...

Artificial intelligence and its potential to transform merchant operations has been a hot topic for some time. At the National Retail Federation’s annual conference in New York in mid-January, the focus sharpened, with industry leaders talking a...

This annual report by Javelin Strategy & Research—the first of two parts, this one looking at external factors and their impact on the credit card market—finds that the leading indicators point toward stability. Unemployment and bankruptcies are...

The adoption of instant payments in the global business-to-business (B2B) market is poised to surge, driven by advancements in technology that have enabled financial institutions to create efficient, secure real-time payment systems and a growin...

For small-business owners, banking is not just a series of transactions but also a pivotal part of their long-term business strategy and growth. They seek a banking partner that understands the intricacies of their business and can provide not o...