Research

Conversational commerce has arrived. Chatbots and smart speaker systems are the new sales channels across merchant and other business categories. Market opportunities are many, but stakeholders must recognize technology and market challenges tha...

In late November 2017, Uber announced a previously undisclosed theft of data affecting roughly 57 million riders and drivers that had taken place roughly a year earlier. The ride-sharing startup said it had arranged $100,000 payment a year earli...

The Canadian prepaid market is in the early stages of its life cycle. Mercator Advisory Group releases the third benchmark for Canadian open-loop prepaid cards.

This report examines the interest, trust, and doubts FIs have in bug bounty programs (initiatives that incentive vulnerability disclosure) and, more generally, vulnerability disclosure.

Access to no-fee ATMs is increasingly important to U.S. consumers. Mercator Advisory Group survey finds 77% of U.S. consumers say they do anything they can to avoid paying ATM fees.

New survey explores how U.S. consumers define their preferred customer experiences when shopping online, in-store, and via mixed channels.

Don’t go broke building an API portal.New research from Mercator Advisory Group identifies the business cases for six models of increasing complexity and cost for deploying an API portal.

This scorecard report examines independent (not from a bank) mobile apps that can be downloaded from the Apple App Store and Google Play including Zelle, Venmo, Facebook Messenger, Popmoney, and more.

Mercator Advisory Group releases a new research report summarizing EU consumer data privacy rules that will affect U.S. issuers beginning May 25, 2018.

America loves Amazon’s Alexa, with millions of owners turning to the digital assistant daily for entertainment and information. More than half of all consumers are also interested in leveraging their connected speakers for bank balance and recen...