Research

New research from Mercator Advisory Group examines the evolution of personal financial management products.

Identity thieves have been going after the big bucks by submitting fraudulent tax returns and then claiming refunds that are deposited to bank accounts and prepaid card accounts that bear no relation to the identity used on the return. The good ...

As call and contact centers take on more tasks that have traditionally been handled by branch personnel, new opportunities arise for both financial institutions and their customers and members. 

Card issuers and depository institutions are faced with evolving fraud threats of all kinds. In this first of a series of Viewpoints examining techniques for reducing fraud exposure, Mercator Advisory Group examines account takeover fraud and co...

Contemporary research on the financial impact of data breach events has focused on costs to businesses and institutions, but largely ignored their effect on the consumers whose personally identifiable information (PII) is compromised. This repor...

New research from Mercator Advisory Group describes the growing interest in electronic bank account management.

Over the course of the past 15 years, PayPal has undergone a series of successful transformations that have resulted in the online giant expanding beyond its traditional e-commerce payment services to provide its ever growing consumer base many ...

Many of the largest issuers in the U.S. have realized the logical connection between T&E cardholders and EMV, in that these customers are more likely than most to spend significant amounts of time in EMV environments abroad. This Viewpoint addre...

New research from Mercator Advisory Group examines the features business travelers value in travel and entertainment cards.

Use of user names and passwords for years has been the most common authentication method for accessing online and mobile commerce channels, but their misuse makes them highly vulnerable to fraud via identity theft. Two-factor authentication is a...