Research

In 2012, account takeover and new-account fraud each rose by approximately 50% over the previous year. These two fraud types impact consumers most severely, and they are historically more difficult for FIs to prevent and detect than any other ma...

In new research, Next-Generation Online Banking: Mobile, PFM, and Bill Pay, Mercator Advisory Group reviews how online banking solutions are expanding beyond their roots as transaction-oriented platforms into more customer-centric solutions desi...

The loss of overdraft fees and reduction of debit interchange have put free checking on the endangered species list as financial institutions struggle to redefine the hub of their customers' financial lives.

When it comes to paying bills, too often the nation’s 37 million underbanked Americans do it using hard and costly ways: in cash, and in person, by mail, or by phoning call centers. This creates an opportunity for financial institutions, billers...

The EMV standard derives much of its value from its ability to prevent fraud, and European issuers have testified to the technology's effectiveness in this area. But U.S. banks are wondering, "Is the reduction in counterfeit fraud sufficient to ...

The U.S. card industry sat up and took notice when American Express launched its Bluebird general purpose reloadable (GPR) prepaid card product in October 2012 with Wal-Mart Inc. as its strategic partner. This action signaled the card network's ...

Branch Banking 2012: All About the Relationship, the latest report from Mercator Advisory Group, is the fifth in a series of eight consumer survey reports for 2012. This study examines market dynamics including changes in usage, communication me...

In the six years since Apple launched its iPhone, smartphones have imbued consumers with always-on, always-with-me, real-time expectations that create an urgent need for the financial services industry to break free of 1980s thinking about perso...

Branch Banking 2012: All About the Relationship, the latest report from Mercator Advisory Group, is the fifth in a series of eight consumer survey reports for 2012. This study examines market dynamics including changes in usage, communication me...

Identity fraud incidence increased in 2012 for the second consecutive year, affecting 5.26% of U.S. adults. This increase was driven by dramatic jumps in the two most severe fraud types, new account fraud (NAF) and account takeover fraud (ATF). ...