What shapes consumer transactions and payment technologies, and where is it going?
Rapid changes in technology, regulation, and consumer behavior continue to reshape the payments industry. Javelin’s payments research team tracks commercial and consumer payment trends, evaluates emerging payment technologies, and anticipates what’s next. Through unbiased research, data-driven insights, and actionable advice, we help financial institutions, payments providers, and technology companies develop strategies that position them for success in a rapidly evolving market.
Payments Research
Reports
Company Snapshot: Wallaby
Optimizing the credit card selection process
Company Snapshot: PayGo Utilities
A prepaid service that is changing the way people pay for utilities
Can Digital Banks Stay Digital Only?
Lines blurring in digital bank strategies: Do digital banks need branches? Mercator Advisory Group releases new research on sustainability of the digital-only bank model.
Buy Buttons Transform Social Shopping
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they alig...
'Silent Churn’: Why You Might Be a Primary FI in Name Only
While many bankers think bank switching means keeping customers from leaving outright, Javelin finds that customers more commonly switch their focus rather than switch financial institutions.
Bank Switching: Combating ‘Silent Churn’ to Maximize Primary FI Status
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status.&...
Transform In-Branch Check Buyers Into Online Check Shoppers
This whitepaper, sponsored by Deluxe, explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering channels, and...
Fighting Commercial Card Fraud and Bridging the Information Gap
Communication from issuers, card controls, and monitoring technology build confidence in commercial cards New research by Mercator Advisory Group examines current activities to combat fraud in commercial cards
A Glimpse into Online Retail Commerce in 2019
In this webinar we explore the rapid expansion of overall e-commerce, driven by the mobile-first shopper. We also examine the reasons alternative payments such as PayPal continue to slowly eat into traditional payment methods, such as credit and...
The Emergence of Mass Pay Solutions
The gig economy is driving new payment solutionsThe need for businesses to pay hundreds of contingent workers, sometimes in multiple currencies, has created the need for mass pay providers