We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
2013 - 2014 Mobile Banking Vendor Scorecard: Vendors Segment Offerings into Standard and Custom Solutions
Mobile banking adoption is increasing rapidly, with 45% of mobile consumers using mobile banking in the past 90 days. The importance of the mobile channel to future growth cannot be overstated as 71% of consumers using mobile banking believe tha...
Financial Alerts Forecast 2013: Security + Personal Finance = ROI
The march of technology has made banking transactions and customer service interaction increasingly digital and distant, but there is no turning back the clock to a time when banking was primarily a face-to-face experience. Instead, the industry...
Payment Card Data Security Report: Combating Breaches, Perfecting EMV, and Safeguarding Mobile Payments
Data breaches, EMV, and mobile payments are key issues affecting the security of payment card data, and managing each will require overcoming formidable challenges. Criminals are seizing on lax data security to compromise card data at an alarmi...
2013 Mobile Banking Financial Institution Scorecard: Winners and Losers of Today and the Strategies and Trends for Tomorrow
Mobile bankers want advanced features through the devices they use, as the mobile “power users” of yesterday become the average bank customers of 2013. Today, with 4 in 10 mobile consumers owning a tablet, and the majority owning a smartphone — ...
How Mobile Can Open the Door to $2.1 Trillion in Bill Payments
Paying bills is an inescapable necessity for consumers, with $2.1 trillion in payments annually for just seven common types of bills in 2013, according to Javelin estimates. The mobile bill-payment industry is in its infancy — accounting for $36...
2013 Gang of Five: Apple, Google, Amazon, Facebook, and Paypal-eBay: Threat of the Mobile Wallet Disruptors
The stakes are high with an existing U.S. market of over $4 trillion up for grabs, yet so far no single entity has been able to crack the code for mobile wallets. The Gang of Five — Apple, Google, Facebook, Amazon and PayPal (eBay) — threatens t...
Cardless Cash Access
FIS’ Cardless Cash Access allows consumers to withdraw cash faster and more securely at the ATM, by preordering transactions through an Android or Apple mobile device.
Account-to-Account (A2A) and Person-to-Person (P2P) Money Transfer in 2013: The Race for Ubiquity
Money transfers, like all other aspects of the payment industry, are going through a transformation. Consumers expect fast and ubiquitous connectivity between their own accounts and those of third parties, and many players are competing to make ...
Mobile Wallet Game Changers: A Glimpse into 2014's Projected Winners and Losers
Market forces are generating increased interest in mobile wallet use, creating an enormous opportunity and an attractive target for investment. The percentage of consumers who use smartphones and tablets is growing rapidly, and consumers’ willin...
2013 Online Banking and Bill-Payment Forecast: 29 Million Holdouts Primed for FI Bill Pay
Javelin’s 11th annual online banking and bill-pay forecasts reinforce that adoption will remain unacceptably flat through 2018 unless financial institutions take action to upgrade services, counter misperceptions about paying bills at FIs, and s...